Sony isn't honouring a simple hardware warranty...claiming not bought in country of usage.

[#1]

I must convey my disgust with Sony over a harware warranty claim  on this forum that is being refused because of the country of purchase

being different to the country of usage.

I presume the hardware is identical across the globe, with perhaps software versions being different and they can be updated from anywhere.

why would a company take a gamble with reputation by not affording the replacement of a 600 dollar phone.

the person has had the phone  refreshed with new sofware from Sony's service centre.

problem persists..

Sony performed a substandard fix that left the customer with a phone that smelt of heated contacts....

for heaven's sake...give the guy another phone.... do you think we go around destroying our devices and then claim it under warranty..

even if we did, the percentage loss is not worth the bad publicity and we would all rather have our phones up and running than put false claims in and lose contact

with our friends.

Sony you have a great phone....dont wreck the deal with poor warranty service on top of slow sofware updates...I'm trying to understand you with the slow software ...but really...

is the cost of a phone worth the extra bad press ????????????

[sushidushi]

That's probably to do with EU law.

[#3]

Ahhh...then that's even better dushi,

wider scope..

[#4]

Now just to be fair to SE, I did bring one of my SE phones for repairs in Australia and they did honor the warranty. But that was at least 6 years ago, i do not know if there has since been a change of policies.

[Er_Kannan]

In my Warranty card it is clearly stated that Warranty is valid only in the Country of Purchase. But SE is an international company and they could have made the warranty global. Let SE explain itself why this happens.

[#6]

I mentioned this else where before. This is a basic form of damage control. Anyway, you guys should have realized by now even Nokia does this.

[#7]

I presume then that Australia was not the country it was purchasd in...

Its not good enough for a company to say ...well the others are doing it...

It is wrong.

If the phone breaks and it is a SE phone then SE should replace it...no questions asked.

country does not matter any more than what store you bought it at.

[#8]

damage control implies they made a dudd and they expect a lot of warranty claims... did they make a dudd phone ??

I dont think  so..my point is that these are probably a minority of cases if not isolated.

[#9]

No, I bought it in Singapore and brought it over.

True enough that it should be so, in the consumer's point of view. However, if you were SE would you want to do it?

[#10]

Damage control means they were just preparing for any incidents.

[#11]

hmmm if I sold a product worldwide, I'd understand that the buck stops with me for warranty , no matter who I sold the items to and where they bought them