SE support is telling me to through my Xperia in the trash

[#1]

We've been going on and on in this forum about the different problems we have with Xperia x10 and i can't see any results to our posts. but i just has to let some anger and disappointment out.

My phone which is 3 months old has started to heatup, burn and go into restart loops. it has never been dropped and has no liquid damage what so ever... i came to this forum expecting answers and solutions but all i got was " take it to service"...Well, that's fine but now that i took it to service i found out that since i bought the phone from another country SE has no responsibility towards the phone .. they called me in the morning to tell me that they will take a look at the phone but i have to pay for labor and spare parts and in case the phone is unrepairable ( which might be the case based on the fact that it's a hardware manufacturer issue and alot of people are complaining of the same problem) then they have nothing they can do and i should just through the phone in the trash........................ i need to know what SE expect us to do:

1- the phone is under 1 year old so they know it's still under warranty.. but nooooooo, you took that phone out of your country of purchase then it's you problem.

2- they know it's their hardware problem..but noooo we can't do anything about it, you are far from your designated service center.

3- strange enough you call Dubai and a guy in Egypt answers which means SE  thinks of itself as an international company and it has all support areas connected , but when it comes to actually fixing a phone then no, a customer has to be where you want him to be.

4- this is a rip off and a scam. the guy in the service center told me that they replaced a phone for a customer from bangkok on the request of SE dubai.. so i guess bangkok is in the UAE.. or do you have to know one working in SE to get your phone fixed or replaced.

[#2]

I'm saddened by your problem.

one time you think the phone is great and all is well and you hear stories like this that show the customer xperience is not that good.

I simply hate the way its okay for sony to put you on a help desk that's across the globe, but then complain when you behave the same way and buy a phone from across the globe.

If they want to act globally with respect to their 'customer service' desk, then they should honour their product regardless of the locale.

if you call them....you've gotta hope they dont answer you on an xperia or they wount hear you !!!

I'd press really hard with this and make a huge noise as well.

you bought the product:smileygrin:

it was new:smileygrin:

it cost full price:smileygrin:

its still under warranty:smileygrin:

what's the problem:smileyconfused: ??? you did not purchase it in the same country you were gonna use it:smileyshocked: ? what crap excuse is that....:smileylaugh:

I'll presume the hardware does not vary so its just a software update that makes it locale specific and that can be done anywhere.

On this occasion its a hardware fault...

I fully support you in this...make a big stink on this forum... plug 'em with lots of threads and I'll be sure to post there too.. the loss of reputation is not worth the cost of a phone to them.

what a pack of ......well you know.:smileyangry:

[#3]

Please, from a international company's point of view, limiting warranty is a form of pre-emptive damage control. I see their point but I also feel your pain.

[sushidushi]

I can see that, from SE's perspective, there might be reasons for limiting the warranty to the country the phone was bought in.  I am sure that there are legal and contractual restrictions on what phones must and mustn't include in different parts of the world.  The organisation of the company is (I am guessing) probably such that the operations in different countries are different legal entities, and SE wouldn't want to encourage black or grey imports for those reasons.

But that doesn't help the original poster.  I once had a Sony Walkman thing that I bought in England about three weeks before I moved to Canada - and about 4 weeks before it went wrong.  It is now a paperweight and a salutary reminder to look out for the terms of the warranty on anything I buy...

[#5]

Alright.... that sucks. The Walkman is one of their flagship products and it is not internationally warranted? That really really suck!

[#6]

I've been dealing with this issue for over a month now,and i made enough fuss about it that i irritated jeff . Anyway, the phone is in the service center, and i'm leaving the country again on another long trip after a week..i know for sure that nothing will happen in this week,  because the regional office have been waiting for a reply from regional SE support offices for ages now and nothing happened.. i'm slowly coming to accept the idea that i should just forget about it and forget that i ever bought that phone, i will just leave it there in the service center and i will not waste any more time and money on this issue. i will consider this as a wake up call to research future purchases before i take such an expensive decision, and definitely never again fall for SE.

[#7]

Wow.... could you at least send it to me? My wife could do with a phone, if i can fixed it up...... just joking

[#8]

i can't think of someone more worthy than you, so if u think you can fix it.. i'll be happy to send it to you. a good friend is worth more than just a phone " that doesn't work" :smileygrin:

[#9]

LOL...Thanks for the compliment, but I'm not that greedy.

That said....Just send it to me. I'll get it fixed and send it back to you. just make sure to send the warranty card as well. PM me your details. I'll make sure your warranty is intact when I'm done.

[#10]

that's really very nice of you although i don't know how are you going to do it, since it' going to be the same " not country of purchase problem" :smileyhappy:.. I'll keep you updated and will pm you soon.

[#11]

No worries. I can definitely try (I do have my way) and there is no harm in trying, no?