Screen has white vertical lines

[Hanumantbhandar]

Hi Team,

I have brought two Xperia M5, in which one is working fine however another for another screen issue are there.

I have brought this mobile on 8th Nov 2016, from last two weeks I am facing issue with touchpad, as it was too sensative. I tried with Gloves mode also but same issue was there I was thinking to take this mobile to service center, but suddennly now its another problem, screen has three white vertical lines.

Please help us what need to be done.

[CameronT]

Hi @Hanumantbhandarwad,

Welcome to the community, I am sorry to hear about this.

It sounds like a hardware issue, if that's the case it will be best to talk to your Local support team to arrange a repair.

Is it possible for you to add a photo of the issue to this thread?

[Hanumantbhandar]

Yes, you are correct its hardware problem only, I dont know how you guys are selling defective one to customer.

Please make sure this mobile should get replaced with new one in just one month am facing issue with this mobile, I cant take risk to use same if its got repaired.

[CameronT]

@Hanumantbhandarwad,

Sometimes things go wrong with your device, this is why your phone has warranty. I cannot arrange anything for you, it is up to your Local support team as the warranty may differ between regions.