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My phone screen is off or the dark does not work when making outgoing calls

Sria2
Visitor

My phone screen is off or the dark does not work when making outgoing calls

My phone screen is off or the dark does not work when making outgoing calls, but I just bought not long ago only 1 week.
12 REPLIES 12
Emir1
Hero

I am sorry to say that I don't quite understand what you are experiencing.

Could you take me through the process by posting step by step what you do, and where you get the error? The NFC sensor should be unrelated to the proximity sensor. Please guide me through what you do with your device in a step by step manner and I'll do my best to assist you.

Chips-MY
Visitor

I have a Z5 and today, the black screen bug occurred for the first time. It really bothered me and seems to suggest that Sony quality is deteriorating as my Sony a5000 camera also had some problem which caused it to lock up up. It's my first Sony camera but I have used Sony phones since the Sony-Ericsson days and never had problems. The quality was so good that I remained loyal right up to today.

Anyway, after reading many different posts on the black screen thing, I noted that many people indicated the proximity sensor was the culprit. So I studied my proximity sensor at the top (adjacent to the front camera) closely and saw that it was covered with dirt. I thoroughly cleaned it and then tried making calls and it was working again like normal! Perhaps people who tried this solution didn't realise the sensor area got dirty again and the problem came back. But I am hoping it is nothing more than that.

There is some solution where the proximity sensor can be switched off and I might try it but it involves going into the service diagnostics area and I would rather not go there unless necessary.

Hope this helps.

Chips

Malaysia

warrie
Visitor

my phone also have a same problem....this is happens after software updates(nougat)