LTE Nicaragua not working

[elidexter]

Hi.

i have xperia d6503 but i can not connect or see on LTE here..there are two provider movistar and claro..why?..(my phone is from spain original)..

Thanks a lot

[CameronT]

Hi @elidexter,

Welcome to the community.

Can you please go to Settings > More > Mobile Networks > Preferred network type. Make sure LTE or 4G is selected here.

[elidexter]

Hi CameronT.

I tried it...but is not working..here some image

I even tried it...connect manual not automatic..i can see lte network for my carrier and  the other..but if i try to connect to Claro LTE..i give this error..

i have chip LTE..can see LTE network...but i can not connect..i try with the other carrier and same case..i can not connect lo LTE.

What can i do?

Thanks

[CameronT]

@elidexter,

Have you contacted your network and checked that 4G is enabled on your account?

[elidexter]

they said me yes..configured access point, simcard LTE, access to network LTE..as i say you last message...it's not working for claro or movistar..same problem.

[CameronT]

@elidexter,

It's possible that the bands for LTE in Nicaragua differ from the ones used in Spain. The only other thing I can suggest is to try another SIM card in the phone. Can you please do this and let me know?

[elidexter]

i even tried the only two telephony operators that exist here...not working.

here some information:

Claro Nicaragua: LTE  band 1700 o 2100

Movistar Nicaragua:LTE 900mhz. or band 2

i understand than this model (d6503) has this bands for the two operatory..or not??

[CameronT]

@elidexter,

Try it in safe mode and see if the same thing is happening. If it is, run a software repair using Xperia Companion.

[elidexter]

Hi Cameron.

Sorry...i tried safe mode and repair and is not working

[elidexter]

No idea..?..:smileyrolleyes: