How Long Should It Be ?

[#1]

I don't expect to get a helpful reply but I'm running out of time here

I connected my phone to my laptop at about 11am to do my 'daily check for disappointment from Sony' (the update from Android 1.6 to 2.1) and suspected that I might follow advice and try a 'repair' in order to avail myself of an upgrade to an already out-of-date OS.

It is now 2.30pm local time and it hasn't progressed past the "Prepare" stage

I don't know a great deal about this sort of thing but even bloatware from Microsoft and Adobe doesn't take anywhere like 3.5 hours to complete

How long is normal ?

(I fully expect this repair to fail with an 'unknown error' or something equally as useless for diagnostic purposes)

[#2]

Wow !

you can add another hour to this so-called repair

and it hasn't progressed past the "Prepare" stage

I lose more repect for Sony with every tick of the clock

[#3]

Right, it's a few minutes before 6pm here, so this rubbish 'repair' programme has been 'repairing'  for 7 hours, it's never going to do anything and this rubbish forum isn't any help either.

It's about what one could expect from a multi-national company like Sony Ericsson, once they have your cash they don't want anything to do with you until they want to sell you something else.

[#4]

and to add insult to injury the "cancelling download" notification just sits there spinning around forever as well.

Luckily I have the ability to use Task Manager to kill this useless POS