Complaint Against SONY MOBILES INDIA

[ash073]

                            HELLO MY NAME IS ASHISH A.CHILBULE and I had purchased the Sony xperia p mobile on 7/7/2012 and after 23 days my mobile was dead it means not working and it was fully dead, so i had submitted that mobile on 31/07/2012 at Sony care center which is situated at shivajinagar pune and its named as accel care solution. so at that time my phone was in good condition but in dead condition so my phone was accepted by the care center and after two days my phone was submitted by care to higher authority which are situated at Chennai and they told me u will get a new phone after 10 to 15 days but after 15 when i was called to Sony Care Center they told me that u got replaced  new mother board of that phone but yesterday they told me ur phone had a liquid damage was occur in ur phone and ur warranty is not claimed. These details they told me after 25 days on 25 aug 2012.and the service center's head Mr.Anand Shete was told me that the phone was in good condition so he submitted that phone to higher authority. so i called to head of Sony of Maharashtra region Mr.Ahish Parekh (9930036565) they told me give me one day then i will tell u but nw they also not entertain to me.the service of Sony phone is very very very poor and many people’s are frusted from the service which has given by sony.and one thing is that they had not check my phone also,they saw the red indication on the backside and told me that it is ELS problem and not cured by Sony and warranty was barred but when service center sent my mobile that time the indication was white and no liquid damage problem was there boz my phone was handled by the head of that service center Mr.Anand Shete so they told me yesterday. and now i am very much upset from Sony’s service. so please help me to solve this problem as early as possible.From last one month I didn’t contact to anyone and due to this I am going in loss in various manner boz I didn’t hve any kind of data with me..

[Uliwooly]

I hope they are not trying to do you wrong and say that your phone it's damaged or someone damaged it at the service center, contact a Sony moderator

[MarlonUk1]

If Sony is cutting back jobs, this guys are the perfect candidate.

[nabendu]

hey sony service centre india has always had a bad reputation !! itz always preferable to complain on the sony mobile india website since in one of the earlier posts a guy mentioned that he had the complained about the plastic cover on the sim slot ripping off and for that minor thing the guy was provided with a new sony xperia p and also given a temporary piece to use for a week till he gt the replaced model !! i guess try getting to the nodal officers if possible and take the matter to the highest autority at sony mobile india to get ur problem resolved in fasttrack !! also threathen them of filing a suit for inconviniece and improper service with consumer court and right your xperience on consumercourt.in and mouthsut and make the guys out there reliaze that you are serously damaging their reputation !! try sony mobile india fb page as well to vent ur frustrations !! mark helful/correct if u find useful

[adishenoy]

This is unacceptable. The service provided by SONY Mobile has been mediocre. The service centers are far away and when you reach there you are not treated properly. Also the service centers have no standby phones, for any replacement issues they send it to Chennai. Its time Sony looks into the after sales it is offering, consumers are furious about it. Can someone please bring it to a Sony Personnels attention.

[Johan]

Sorry to hear this. Please send me your service numbers and contact details in a PM.

[ammdispose]

HI guys, here is my story. (against Sony Mobile India)

http://talk.sonymobile.com/message/271756#271756

Till date I was silent. But now 30days have passed.

Looks like now I will be forced to take tough actions.

First step is to tell all friends on facebook and twitter (I have 238 followers). Will ask them to retweet.

My friend has popular blog, will ask him to post on my behalf.

And if that does not help. Then I have no option but consumer court.

[nabendu]

@ammidispose as a last resort try another thing

http://sonymobile.servicetrack.in/

chk the log a compaint section !! probably they can help you

[ammdispose]

I have complained on that link 2 times. Got 2 different ticket numbers.

I have complained by e-mail atleast 3 times. Got ticket number for that too.

I have complained to their customer CC 10-15 times. Spoken to four different Senior executives.

DO you think I have not put any efforts??? It is them, who are not putting any effort.

The issue is that THEY DONT HAVE PART from 1 month. My touchscreen is faulty. So they are waiting from 1 month for part to arrive (this is what their Sr executive keeps on telling me)

In other words, for them consumer can suffer. They will keep selling new mobiles but they will not give me my mobile or a new mobile even if they fail to repair it in reasonable time for WHATEVER REASONS.

[ryan515]

i read problems about phones taking for repair in service centers, and majority of people having problems with repairing came from india. why do sony india have hard time serving their customers?