AUTOMATIC RESTART WITH BSNL 3G

[BSA]

Hi,

I am using Xperia M dual for the last 8 months, i am using BSNL (SIM 1) & IDEA (SIM 2).

While connecting with BSNL 3G, My mobile gets restarted in every 3 to 5 minutes. i contacted the customer care office in trivandrum. They said that it is a known issue and they are helpless. Any way they tried to update a complete software updation, as expected the issue still exists. I contacted Sony (via mail) but never got any reply from their side.

Ajith BS

Trivandrum, Kerala

Mob: 

[_alexdon_]

Contact a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

[BSA]

Hi,

I am using Xperia M dual for the last 8 months, i am using BSNL (SIM 1) & IDEA (SIM 2).

While connecting with BSNL 3G, My mobile gets restarted in every 3 to 5 minutes. i contacted the customer care office in trivandrum, Kerala. They said that it is a known issue and they are helpless. May be fixed with some updates from Sony. Any way they tried to update a complete software updation, as expected the issue still exists. I contacted Sony (via mail) but never got any reply from their side.

Regards,

Ajith

[dev123]

i think your phone gets heated fastly while using 3G network.. that's why the phone keeps restarting..

[BSA]

No, Heating is not the reason.

Sometimes it will be restarted when 3G is just switched on.

Regards,

Ajith

[Bedo02]

Hi BSA, 

 do you have any feedback? 

I have the same problem here in Austria with the SIM from 3 (Hutchinson) , the second Sim is from O2 Slovakia and is working without problems. I have also noticed that with deactivating the Second SIM, the phone stops restarting. 

I have changed the SIM at 3, but did not helped. I will try to change the O2 SIM. 

I have also tried several Android distris - currently I am on cyanogenmod but this also doesn't solve the problem.... 

PS : I did not had this issues before : 1st Sim : Vectone Mobile Austria (Virtual Provider hosted by T-Mobile) & 2nd Sim O2 Slovakia

[BSA]

Hi,

No, I didn't get any support to resolve the problem. 

And at last I changed the service provider  

Regards,

[JakobAustria]

I have exactly the same problem here in Austria using sims from "drei" (3, hutchinson) and "t-mobile".

As soon as I switch to GSM-only the restarts stop. 

Did you find any solution?

Regards,

jakob

[RohitM]

I am from Calicut, I have the same problem. Only when on BSNL H+ network. Did you find any solution?

[Abcdazq]

Hi I too have the similar problem with my xperia m dual getting restart automatically within 2-3 min using 3G(H+) Bsnl data but it's not getting restart while using 2G Data and also I have noticed if I disable any sim slot (sim1 or sim2 ) which is other than bsnl sim slot it's not getting restart even if I am using 3G data for longtime and also I have noticed while using 3G if I enable the other sim slot my mobile was almost 30min took to restart. I am suspecting it's a complete problem with bsnl sim only the version of bsnl sim is not compatible with my mobile hardware I went to bsnl office to change my sim to nano sim as I am using currently microsim. Will update here once if get rectified my problem