I am currently using the Xperia xa2 ultra phone that I just got in April. Since 2014 when I purchased the Xperia z1s from t-mobile, I have been chasing that quality in a phone ever since. I've been using Sony products since the cassette Walkman to portable CD players, car stereos, mp3 players, laptops, tv's, cameras, game systems and cell phones. That is a long time buying and using Sony products and a lot of money.
In April I had the opportunity to get my wife and I some new phones. She chose the Samsung s8 because she has been using Samsung devices for the past 4 years and that's what's she likes. Me on the other hand..... I was doing some checking between the Samsung s8+ and the Sony xa2 ultra. Basically I was going to make my decision when I went to the store and after looking at them. I ended up with the xa2 ultra because they did not have any samsung s8+ in stock so I went with the Sony, never had a problem with Sony so I did it.
It is now June and after a couple of months I have to say I wish I could take it back. Instead of looking at my phone and feeling proud of my purchase, I feel embarrassed and mad because I waisted my hard earned money. The phone is so basic in features like a cheap pre paid phone. You took away features that made the Sony phones in the past so great like the Walkman music app, the camera. I know what the paper says about the camera and it's specs, but I'm sorry this phone was put to a test next to a Samsung and it couldn't compare to to the Samsung. My phone had the better specs for the camera and it was shown that it wasn't true. That's what I remembered the most about the z1s I had before was the quality of the pictures..... And this xa2 ultra failed. I can't even change the background of my text message screen.
Why? Why has it come to this? I have stood by Sony and continued supporting and buying your products and this is where it gets me? Your support forums are full of people who have paid a lot of money for this phone and be very disappointed. Sony...... You have let me down...... Be the company you was...... Listen to your customers!
