Vaio Update wont install 'Vaio Care Recovery Updater'

[rochie61]

Hi

I have only had my Vaio laptop 2 weeks.

However, I cannot create recovery disks as when I try to create them, It says first I must oinstall the Vaio Care Recovery software.

When I attempt to run Vaio update, it shows the 'Vaio Care Recovery' as an automatic update, but when I try to update it, it says fails and says 'please wait and try again later'

I have waited and tried several times now to no avail.

Thanks

David

[Anthony662]

Hi

I have a Sony Vaio VPCEH18SE. I am unable to automatic download the following updates.



i. Vaio Care Recovery 30267kb

ii Rescue data (x86) Update Programme 22468kb



Get message:- Installation failed. Please wait a while and try again later.



Ant

[rich912]

Hi Ant,

A manual download may work for both but in order to give you a link to the downloads we need the correct product number - VPCEH18SE is possibly the model number (chassis reference). Can you please check this in Vaio Control Center -> system information ->model name?

Rich

[Anthony662]

Hi Rich

double checked should have read Vaio VPCEH 1S8E

Ant

[rich912]

Hi Ant,

Assuming you are running the original Windows 7 operating system the links for manual downloads are as follows.

Vaio Care Recovery
http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-comp/EP0000321150_9606/VPCEH1S8E

Rescue data (x86) Update Programme
http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-comp/EP0000317149_9385/VPCEH1S8E

Hope that helps.

Rich

[Anthony662]

Hi Rich

Thanks. I have to admit that I am a novice when it comes to downloading files etc. Is this process likely to be straightforward for someone like myself?

Ant

[rich912]

Hi Ant,

Yes it is very straight forward. To download tick the box “I have read the disclaimer and agree to the terms and conditions”and then click DOWNLOAD, make a note of where on your computer you download the files and then follow the instructions on the Sony Support download page.

Good luck.

Rich

[Anthony662]

Hi Rich

Thanks

Ant

[Bodger101]

Hi, I have a SVP1322A4E I am unable to automatic download the following updates:

1. VAIO care recovery

2. NFC connection utility

Get message:- Please wait a while and try again.

[EstherMW]

I have the same problem. My model is: VPCEH3C4E. I hope you could help me.

[rich912]

Hi Bodger101,

For the Vaio Care Recovery update try a direct download and install from the support site for your model.

http://www.sony.co.uk/support/en/content/cnt-dwnl/SVP1322A4E/list#os2

The NFC connection utility update does not seem to be available as a manual download.

Rich