So after one week they refuse to repair for free (they say that I may get charged for software issues !) a laptop that failed to work on the first day of usage and that failed to recover using their recovery system.
And they tried either to gouge me 80 quids for a repair in their centre or 50 quids for an USB key to reinstall the OS that failed on the first day !
Also on the form, it will not let me enter the first part of the serial number, so I had to leave it blank, as a result when I call the support line, after I type in the support ticket #, the automated system hangs up on me after saying that my issue is not covered by warranty and there is no way to override this stupid automated system !
The most infuriating fact is that I bought this laptop, because it was cheaper than the refurbished one I originally ordered on the outlet. When I realised that ordering the refurbished one was actually more expensive than buying from the outlet I called Sony and DPD to return the package before I received it and ordered a new one. Somehow the package got lost for a while but DPD found it again and should have delivered it to Sony yesterday so I can get a refund, but I am still out of 2x1400 GBP because of this (one refurb laptop and this laptop that they refuse to repair). I had to investigate with DPD myself, Sony did not follow up with DPD correctly to check the status.
With this kind of experience, I seriously doubt I will ever buy a Sony product again, it is a shame because the SVP13 looks like a good piece of hardware aside from the fan noise when heating up, but you cannot get to the level of a company like Apple with just the products and bad support.
