Clicking harddisk sound FE11S sequel

[Carelino]

Now just like a lot of Vaio FE11S users I had the clicking sound where my hardisk is. People who suggest it is the hardisk working, please save me the trouble of telling 100 times it is not the harddisk working sound. I had enough laptops to know the difference.

DOWNLOAD CLICKING SOUND

Now what I would like to know is if there has been anyone who send his/her laptop to Sony back to let them check it out. If yes, I ofcourse would really like to know what sony told you or what you did eventually. It seems to me nobody knows the solution. I did call sony and told them everything about the problem. They said it was something wich is new to them. I gave them the club-vaio link where people posted about the same problem. This coming week I am going to send my laptop to sony, this clicking sound disturbs me a lot.

I know that there are previous threads about this Old thread about clicking sound link , but I wanted to post a sequal where people could post their experience and opinion. Please don't suggest me to open up my harddisk or laptop, and once again it is NOT the harddisk working sound.

What happens: "The hard disk makes irregularly a clicking sound which is pretty loud two. Most certainly is not a working sound. It sounds like something is hitting the plastic of the laptop or something else. When I shut down my laptop and restart the sound is gone for a while." I personally think it has something to do with the reading arm. The clicking sound appears always when the laptop is not working. It's like when the harddisk is not working it cant get into the resting position, and keep on trying. I hope sony is going to spend serious time on this problem, especially it seems to be a common problem.

Important suggestions and remarks of others:

hard drive is made by fujitsu & they have a diagnostic software tool on the fujitsu web site & when i ran it, the program said no hard drive found on laptop, i spoke to fujitsu & they said i should wait for later version of software to come out, which i will do! anyone who goes to fujitsu web site, the version i tryed is 6.40

This is the response I have received from Fujitsu regarding the issue: We connected this drive MHV2160BT to our analyser and installed Windows XP Pro, we did not hear any obvious clicking noise unless you place your ear next to the drive so it is very quiet even though this does go into sleep mode at around every 4-10 seconds (idle). I would investigate if you can further into the specifications and configurations fitting of your Sony Laptop.

[will1881]

Hey Carelino,

Sounds all good for you.
Did they format your hard drive?

[Carelino]

Still no clicking sounds. And yes they did format my harddrive. They warned me about that...so I made a backup with Norton Ghost.

[will1881]

cool, thanks. sending mine off today

[will1881]

...and it's off!

the nice DHL guy game to collect it and take it all the way to France.

[Carelino]

surfcrazedscot 

Joined: Mar 21, 2006
Posts: 4
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 Re: Clicking Sound From FE11S? what is it?  Reply to this Post
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I'd like to offer some consolation to all those pi**ed off FE11S owners out there. 

I've written a letter to the President of Sony-Europe expressing my feelings about this and I've also contacted "What Laptop" magazine who have taken up my case and are going to ask Sony for a statement on what's been happening with their FE11S model. I'll post again with any progress I make. 

I found this post in another thread. Sony fixed my problem, but ofcourse since almost everybody has this problem this could become a very serious problem for them. Selling laptops with this problem is not a good way to get populair. Also telling consumers this problem is unknow to them while on their own website is shows it is a common problem.

If Sony want to do it the right way, the should send a letter or mail to every FE11S user with their depest apologies and offer their services to fix the problem. And don't pretend not to know anything about this problem.

I always got a lot of Sony stuff, I hope Sony will show me why I always did it. Thank you Sony for fixing my problem, but ofcourse this would not have been neccery if they would have checked the laptops correctly. I lost 6 days without a laptop because of it.

But sony will get my compliments for fixing the problem very fast and accurate.

[Carelino]

Well it has been more then a week now. I did not hear any clicking sounds anymore. I can say now they fixed the problem.

[will1881]

excellent, hope they to mine what they did to yours.

i too shall be reporting when i receive my laptop back, hopefully before the end of next week.

[slobulike]

Well, I just called sony and they told me they changed a connector of the harddisk. They said the problem was not the harddisk but the connector between the harddisk and the motherboard Part= MS10. They tested the laptop for two days and came to this conclusion. Ofcourse they could not give me any techincal information, but according to them the problem should be fixed now. I hope it fixed the problem. If I hear the clicking sound again, I am going to demend another harddisk in my laptop. Untill now I am satisfied, yet disapionted they could not give me any technical information. Tommorow I will have my laptop back! jippie!

I hope they actually did something.....if I get to know more I will post on this thread again.

I've been experiencing this problem with my fe11s for some time now. I even resort to just downloading files so that the hdd remains active so that it will shut up!

If Sony are only replacing a connector and not the HDD does this mean that it's possible to get the issue resolved without a full format? My Norton Ghost trial has expired.

Has anyone successfully had the issue resolved by sony yet?

[Carelino]

did you read the intire post. Sony fixed my problem.

[leonhuchison]

Not sure if its the same problem but my FE11H started a strange cracking popping noise coming from the HD area.
I phoned Sony UK and they asked for it to be picked up with a probable hard disk fault. No mention of having to pay if no fault found. Bit annoyed as its only 4 weeks old!