I hope that the following information may be useful:
If you get 01/02/0800/03 telephone numbers free (within your telephone package) and have to pay for 0870/0871/0845/0844 telephone numbers than the following link may be useful:
1:
www.saynoto0870.com/
2: Select < Search to find alternative number >
3: Within the box: Enter Company Name Here – Enter Sony: < Sony >
Hopefully, you have purchased your TV with a credit card.
Any product purchased with a credit card for at least £100, I think it is, should be covered hopefully by the credit card company.
Since, you have nothing to lose, also contact your credit card company.
If you have purchased with a Debit Card than you have probably loss your money always pay even if it is just the deposit with a credit card but, nothing to lose contact Debit Card Company. I think for example if you paid a deposit with £100 that may cover you for a full 100% refund.
I also have a 5 year contract and I think that the five year guarantee is with an insurance company and not with Sonex, but I can’t remember what the guarantee actually says.
I hope that the above advice helps not only you but, any other person with a similar problem whether or not a Sony product was purchased.
Most people usually forget about contacting the Credit Card's Company, when they have any problem with a retailer.
I think that the Credit Card Company are legally liable for six years from date of purchase contract.
Don’t have much faith with; Consumer Focus, Trading Standards and County Courts best advice contact Credit Card Company and I had forgotten if you have legal insurance usually with House Content’s Insurance Policy than they may be useful.
I had not realize that the Japaneses' companyies which includes Sony's financial problem was this serious.
Please delete my previous message above this one.
Message was edited by: bathomp87
 - Iconshock_1308322515010.png "-Cass-"){kind=avatar}
