Software update failure KD-55XE7073

[ficorush]

Hello,

How do I resolve a software update failure on a Sony KD-55XE7073. The tv is now unresponsive. Any help please.

[Anonymous]

Hi there,

Have you tried a factory reset?

Best wishes,

M

[ficorush]

Hello, 

please how do I perform a factory reset. Thanks

[Sean_Mc]

Hi there,

You can find more details on how to perform a reset here.

Please let me know if this resolves the issue for you. 

Best wishes,

Sean Mc

[ficorush]

Hello, I have tried the reset method you recommended, but it’s not working.

The TV turns  on alright when plugged into the electrical outlet, followed by the Sony logo then a blank screen. No Menu/Input display on the screen.

The bottom white led light stands on. No Blinking

The white led light at bottom responses to any pressed button on the Remote Control/TV but no action on the screen.

Thanks

[EdwinaU]

Hi Ficorush, 

Thanks for letting us know. We'll check into this further and update you with our findings when we can.

Best wishes,

Ed

[juliehart]

I was looking for the guide to restet my sony. Thanks for the such informative post.

[Almou_10]

Hi ficorus, 

I think the TV needs to be checked by a service centre since the failure happened during an update. However, you can try the following just in case:

- Try to remove all external inputs (including the aerial) from the TV, unplug it from the mains, and leave it for few minutes and then plug the power cable only back.

- Keep all external inputs out, and try to plug a USB stick to the TV with the update file on it and check if this can help. You can download the update on a USB stick from this link: https://bit.ly/2JMx8q1.

If the above didn't help, I'd say take it to a service centre to check it out or if it's still under warranty, you can contact Sony to book a repair for the TV.

Hope this helps.

Almou_10

[ficorush]

Hello Almou_10

Have tried the method you recommended, but its still not working. I will have to take it to a sony service centre for repairs. Thanks

[Scott1234567]

Hi there mines is doing exactly the same o have tried hard and soft update with no luck