Hopefully this simple (FAQ) will answer some of the more common questions asked here. I will continue to update moving forwards
What is Sony Entertainment Network?
Sony Entertainment Network (SEN) is a feature on almost all BRAVIAs, Blu-ray players and Blu-ray Home Theatre kits which brings the best of the Internet straight to your television screen. The service simply streams online video content through your existing home broadband connection. This is Sony’s 1st generation ‘IPTV’ service.
We recommend around an actual speed of 1.5Mbps – 2Mbps for SD content and 3Mbps for HD content and around 6Mbps for 3D. Obviously, the quicker the connection the better. You can test your actual speed via a PC at http://www.speedtest.net .
I have a broadband package which only allows me to download a certain amount on a monthly basis – how many hours of video can I watch on say a 20GB download cap?
| Standard Definition | High Definition | Data Consumed |
| 14 Hours | 9 Hours | 5GB |
| 28 Hours | 19 Hours | 10GB |
| 56 Hours | 37 Hours | 20GB |
| 112 Hours | 74 Hours | 40Gb |
1. Hours indicated will vary and are only intended as a guide
2. Calculations based on the following bit rates SD = 800Kb/s, HD = 1200Kb/s
3. Actual bit rates will vary and are determined by the content provider not Sony
4. We recommend to avoid selecting an internet package that incurs excess download charges when the download limit is reached.
What form of parental controls are available for BRAVIA Internet Video?
Consumers can put a pin code on the TV to prevent minors accessing the TV. At this time, it’s impossible to hide/delete/pin protect individual services, although it is under investigation for future updates
Where are ITV Player and 4oD?
We are working extremely hard to bring these to the platform as well!
What other new services are coming to the platform?
New services are being announced all the time. Where possible we make them available for all devices.
How long will I have these services for? Will they be there forever?
Much like other platforms like Freeview and Sky, the channel line-up is subject to change depending on a variety of factors, many outside of Sony’s control.
I bought a 2010 device, will I still be able to get new services when they go live?
Where possible, we aim to roll out the same services for all Connected TV's and Blu-ray player.
How do new services appear when they go live?
BRAVIA – When services go live, customers will see them appear on their devices within 48 hours (assuming they are connected to the network) automatically, alternatively they can force visibility by refreshing the internet content in the network settings tab.
Blu-ray – A box appears immediately under the Video Tab on the XMB and requests the user refreshes the content to receive new services.
Can I add my own content services to the device?
Unfortunately not at this time, although you can visit sites directly via the integrated web browser on some devices.
Can I install Flash/Silverlight onto my TV/Blu-ray player?
No - Flash is no longer being developed for big screen devices as most content devlopers move towards HTML5 as the new preferred standard.
Do I need a firmware or software update for my device?
Software and firmware updates are pretty much a standard part of owning a web-enabled device in the 21st century, indeed not only do they fix bugs but also add new features.
BRAVIA – Please visit http://support.sony-europe.com/tvhc/tv/index.aspx?site=odw_en_GB to check and see if you have the latest version. Please follow the instructions and download updated firmware onto USB or if you have 2011 device, you can force your TV to download it directly.
Blu-ray – Easiest way is to do it is connect the BD player to the web and download it directly. Simply press the Home button, go to settings menu and then up to the top ‘Network Update’ option. Alternatively visit http://support.sony-europe.com/tvhc/dvbr/index.aspx?site=odw_en_GB
Can I surf the open Internet on my BRAVIA Internet Device or send an email?This depends. 2010 TV's do not feature a browser, however many of the 2011 BRAVIA's and some Blu-ray players do. Surfing the web on your TV is a very different experience to surfing on your PC or tablet as text input with a simple IR remote control can be a little bit frustrating beyond typing a few characters. Furthermore, traditional browsers can be quite resource hungry and TV’s (from all manufacturers!) simply don’t have the heavy lifting ability of a modern PC.
Will my 2010 TV or earlier get a browser or Skype update?
Unfortunately not. The software architecture changed substantially on 2011 devices subsequently enabling these features and its not possible to port them backwards.
Why are some videos available on iPlayer, Five or Youtube on my PC but not available on my BRAVIA Internet Video device?
Content rights are determined by the global rights holder and granted on a device by device basis. So it may well be that the local rights holder (i.e. BBC or Five) doesn’t have the rights to show them on devices other than the PC.
Blu-ray - Home>Setup>Resetting>Reset to Factory Default Settings + initialise Personal Information
