To update my progress on "fixing" my Smart Tv.
Having emailed Which? Magazine, they have recently replied that they have "forwarded your (my) email on to our (Which?'s) campaigns team".
I would advise all other UK users to contact them with their grievance, see Which?'s contact page here https://www.which.co.uk/about-which/contact-us for details of how to contact them.
Also, I emailed John Lewis, the Head of their Customer Services, who has since replied twice to me to say that first, my complaint was passed on John Lewis' Buying Team, Second, they have now made direct contact with Sony.
I would also suggest people contact the retailer from which they purchased their Sony (now ex-)Smart Tv.
Meanwhile, the last reply from Sony's cut and paste customer service team was:
"Thank you for your patience.
"After investigating further in your case in regards to VEWD application, we can confirm that the software, network services or other products other than software upon which the software’s performance depends might be interrupted or discontinued at the discretion of the suppliers (software suppliers, service suppliers, or Sony).
Sony and such suppliers do not warrant that the software, network services, contents or other products will continue to be available, or will operate without interruption or modification.
"Should you have any further questions, please feel free to reply to this e-mail.
"Thank you for your enquiry."
First, it was not an enquiry, it was a complaint.
Second, I have since learnt that the Sale of Goods Act (1979) has been updated to The Consumer Rights Act 2015 in order to specifically cover Digital products, as well as physical. There is a paragraph that says:
"Fit for Purpose – The product received by the consumer should serve the purpose for which they have been purchased."
I purchased a Smart TV - it is now no longer serving the purpose for which it was purchased.
Hope that is helpful!
