[Master Thread] - SEN Apps Disappeared

[Pawsden]

I have a Sony Bravia Smart TV, KDL-40W605B model. Today all the APPS have disappeared. I have checked internet, it;s fine. But I have rebooted the HUB, still no APPS. I have checked the internet connection on TV, all OK. I have restored to fctory settings. Still no APPS, In fact, I have now lost the BBC I Player APP that I actually DID have before the restore. How can I get the APPS Back. I have only had Amazon Prime for three weeks and now I can't watch it! 

[Anonymous]

Hi there

Can you check to see if your IP address is UK based, as this is needed for iPlayer etc.  Goto:  https://www.iplocation.net/

If so, can you do a 'Refresh Internet Content' on your TV:

Press the HOME button, then select [Settings] → [Network] → [Refresh Internet Content].

Do you have other apps like YouTube or a Web Browser - these should not disappear (i believe).  What happens when you go into them and say play a video from YouTube?

Cheers

[Waltersdorff78]

Hallo

KDL-50W828B, software 3.004EUA

Apps disappeared the other day.

I have tryed to reset the TV to new and have cheked my internet connection and IT is fine.

How do I get my apps back?

IT is mainly my Netflix I want back, but also my Danish television app DR TV.

[Anonymous]

Hi All

I am using this as a 'master thread' because there seems to be a wide-spread problem with SEN.  I will report this to Sony and get them to investigate and resolve immediately.

If/When I receive updates I will post back to the forum.

Thank you

[Anonymous]

Linking to the following forum threads:

https://community.sony.de/t5/andere-fernseher/wo-ist-die-youtube-app/m-p/2334475

https://community.sony.it/t5/televisori/netflix-non-va-piu/m-p/2334378

https://community.sony.pl/t5/telewizory/brak-sen-kdl-55w905/m-p/2334416

https://community.sony.ru/t5/televizory/sony-kdl-32w654a-nakrylis-prilozheniya-sony-playmemories/m-p...

https://community.sony.ru/t5/televizory/sony-bravia-kdl-32w705c-propali-prilozheniya/m-p/2334363

[Anonymous]

This was posted by one of the moderators on the US forums just now:

http://community.sony.com/t5/4K-Ultra-HD-TV/Continuously-running-Refresh-Internet-Content-when-start...

[Pawsden]

How do I check the IP address? I'm based in the UK. I did a factory reset yesterday after switching off HOme Hub and unplugging the TV and DVDS players etc. 

I do have some SONY specific icons (Photos is one) on there but no TV or streaming  based apps. No web browser, no You Tube. I have repeatedly refreshed internet connection and still no apps.

[Anonymous]

Hi @Pawsden

You can check the location of your IP address by going to the following website on a computer:

https://www.iplocation.net/

However I am unsure on what is truely going on at the moment - If it was a true widespread problem, I would expect to see more complaints about this by now.  Saying that though, there does 'seem' to be a problem for some people at the moment. 

Cheers

[Pawsden]

Hi, OK, I can confirm that my IP address is a UK one. 

Thanks

[Pawsden]

And the APPS I have are Playstation, Memories, Photo, something called Screen mirror. Never used or heard of any of them. I raised a ticket yesterday 15753836. Not heard back though.