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KDL48WD650

DumiDan
New

KDL48WD650

I cannot use anymore my remote control and also the control buttons on the TV are not functioning anymore.

The only button that works on the remote is ON/OFF

 

The TV set is 6 weeks old! 

 

Please help

1 REPLY 1
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MiCal1967
Contributor

Hi

 

Do your have the option to add an external wireless keyboard? Or remove one from a PC and check if some functions work.

If yes, then try to perform a factory reset:

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66442/related/1

 

Also check batteries contacts or replace the batteries on your remote with new alkanine ones.