How to stop change channel prompt for HD?

[b19bol]

TV Model: KDL-32CX523
Ver:PKG4.002EUA.0104

Hi,

When watching a standard definition channel such as BBC1, every time the next program is availabkle in HD then a prompt is shown on screen asking me if I want to change to HD. Is there a way to stop this prompt?

Thanks! :smileygrin:

[b19bol]

Top Tip - Thanks abarton

[ajsrdg]

abarton proves b19bol's point:

The TV receives the broadcast message (that the same programme is also on an HD channel) and decides whether or not to display the prompt to the user, depending on whether the HD channel is present. But the TV doesn't offer the user the option to disable those prompts - which is an annoying design choice.

The workaround is great as long as the prompt offers the wrong channel, because you can delete that wrong channel, retain the option of watching in HD on the correct channel, and get no prompts. But if they put that right, I expect your only choices are to put up with those prompts, or do without the HD channel altogether.

This is unsatisfactory. If you use a simplified remote (such as the Sony RM-KZ1T for children, or, in our case, for a parent with Alzheimer's), you cannot press [Yes] or [No]. The user may be confused and will have no way of responding to the prompt in any case. The TV needs to provide an option to suppress those messages.

Similar discussion:

How to get rid of screen popup when HD version of a channel is playing?
http://www.sony.co.uk/discussions/thread/148682

Message was edited by: ajsrdg

[RayTrendy]

Great workaround - this works for me.

I question the assertion that the signal is sent by freeview as the message does not appear on any other tv i own, including other sony, hitachi, lg and panasonic. The fix is within sonys gift to deliver.

[ajsrdg]

Unfortunately there is not a option avalable on the Bravia that allows users to disable the 'This channel is available in HD' pop-up..
Sony have stated that the message is generated by the Freeview signal & is not part of the Bravia settings.

Sony acknowledge the problem here:

Bravia : On screen broadcast message prompt, change channel to HD option?

http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

Published 01/05/2012 12.17 PM

• When watching an SD (Standard Definition) channel, an on screen message may automatically appear providing the option to view the same programme in HD and provides the option to switch to an HD (High Definition) channel. 
  
• Currently this on screen function cannot be switched off and will not disappear from the screen unless a choice is made by the customer. 
  
• We have received some complaints about this so are therefore investigating the possibility of having a manual option to remove this message. 
  
• If you would like to see an option to remove the message, please click on the "Notify" me tab at the bottom of the screen and we will e-mail you with the results of our investigations. Selecting the "Notify" tab will also let us know how many customers find this message prompt an issue.

So, everybody -- click that today!

If you would like to see an option to remove the message, please click 'Notify Me'.

Selecting it will also let us know how many customers find this message prompt an issue.

[ajsrdg]

Workaround solution worked for us, too:

Sony KDL-32CX523 shows prompt in the middle of the screen:

     This event is available in HD on service 935.
     Do you want to change to HD event?
     [Yes] [No]

Select [Yes], and it goes to channel 935.

Unfortunately, channel 935 has no signal - the real BBC One HD signal is on Freeview channel 050 - so that isn't a good result:

Workaround is to delete the relevant channels from the TV.

To delete channels, go to

Settings/Home Menu > Digital Set-up > Digital Programme Sorting.

Here, we've deleted "BBC HD" (934) and "BBC One HD" (935), and we're about to delete "ITV1 HD" (936) and "Channel 4 HD" (937):

The channel numbers we got (934 - 937) are different from those seen by abarton (833 etc). Maybe it's region-dependent. We're in a BN16 postcode.

Sometimes we've seen it switch to BBC HD correctly when you say [Yes], which means that if you want to be sure of not getting those "change to HD event?" prompts at all, you may have to sacrifice the HD channel. That's kind of a shame - somewhat defeats the object of having an HD set.

To be notified if Sony do something to fix this - and to encourage them to fix it - select 'Notify Me' at:

Bravia : On screen broadcast message prompt, change channel to HD option ?

http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

[andykn101]

Since I originally raised this issue:

https://sony.co.uk/discussions/message/786554#786554

And was also first fobbed off by Sony that this was a broadcaster issue before they admitted the message was generated by the TV but couldn't be turned off in the TV I think the message has disappeared from my Parent's TV.

It may be that the trigger is turned on then off by the broadcasters at particular stages of the Digital Switch Over process. My parents are on Hannington and I think their messages disappeared by Easter.

[RayTrendy]

Again, if this were a broadcaster "feature" how come it does not crop up on other makes of tv?

[maparfi31]

Still happening for me. does this req a firmwear update to deactivate as Sony is saying it has been dissabled or removed. Brother recently purchsed similar tv to mine (823) and has the same problem. Any one know what's happening? Thanks

[Jeremy68]

I had this annoying prompt when I first got my Sony Bravia a few months ago. It stopped for a while, but has now returned the last few weeks. How to get rid of it?

[delboy60]

This worked for me -

Press Home button and sellect settings then Digital set up and look for LNA (Ch??) and select off then return.

That should stop the message popping up.

Del.