How to get rid of screen popup when HD version of a channel is playing?>

[RayTrendy]

I have a KDL-32CX523. I have set the TV region correctly but every time there is an HD version of a particular broadcast showing I get a pop up asking if I would like to switch to the HD version.

I have two problems with this : firstly I might not want to watch in HD, and secondly the popup invariably sends me to the HD version of the channel not available in my region, which requires a manual channel adjustment to get to the right one..

How do I stop these popups ???

Message edited to provide corrected model number

Message was edited by: RayTrendy

Message was edited by: RayTrendy

Message was edited by: RayTrendy

Message was edited by: RayTrendy

[ajsrdg]

Thanks for the workaround solution - works for us, too.

Sony KDL-32CX523 shows prompt in the middle of the screen:

     This event is available in HD on service 935.
     Do you want to change to HD event?
     [Yes] [No]

Select [Yes], and it goes to channel 935.

Unfortunately, channel 935 has no signal - the real BBC One HD signal is on Freeview channel 050 - so that isn't a good result:

Workaround is to delete the relevant channels from the TV.

To delete channels, go to

Settings/Home Menu > Digital Set-up > Digital Programme Sorting.

Here, we've deleted "BBC HD" (934) and "BBC One HD" (935), and we're about to delete "ITV1 HD" (936) and "Channel 4 HD" (937):

The channel numbers we got (934 - 937) are different from those seen by abarton (833 etc). Maybe it's region-dependent. We're in a BN16 postcode.

Sometimes we've seen it switch to BBC HD correctly when you say [Yes], which means that if you want to be sure of not getting those "change to HD event?" prompts at all, you may have to sacrifice the HD channel. That's kind of a shame - somewhat defeats the object of having an HD set.

To be notified if Sony do something to fix this - and to encourage them to fix it - select 'Notify Me' at:

Bravia : On screen broadcast message prompt, change channel to HD option ?

http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

[grrrrrrrrrrrrrrrrrr]

For the Bravia KDL-32EX524, the answer given at

Bravia : On screen broadcast message prompt, change channel to HD option ?

http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

is incorrect - even with the most up to date firmware version. i.e. this irritating and poorly designed feature has NOT been removed and there is still no way to turn it off.

[Ian260]

For KDL-37EX723

this message has only just started but was getting very annoying. Thanks for the work around that seems to have worked for now. Strange that Sony think this has been fixed

P.S. BBC 1 was being directed to HD on 930 for me; and yes that was a channel with no signal!

[Jeremy68]

The issue has not been fixed, and is still extremely annoying. Please fix it, Sony, or I will be ditching my Sony for another brand!

[Quick.Response]

I agree this has to be the most annoying firmware BUG with my HX853!!!

Sony you could at least remove the annoying question from the screen if no response is given within say 15 seconds - or even better make it a configuration option in the system menus!!!

Also while I'm feeling like a rant - why don't you move the HD question to the bottom of the screen so that if I can't be bothered to find the remote yet again to say NO - I can still see the majority of the program I'm trying to watch.

I notice that you don't get told that there is the same program available in SD if you are on an HD channel.

There are enough people complaining about this and it has to be one of the simplest things you could possibly get implemented.

[Pseudo code to help your engineers]

function change_channel(channel_no)

{

   do_stuff()

  if (settings.system_settings.general.prompt_HD)

  {

     screen.show_menu(SCREEN_BOTTOM);

  }

};