BBC iPlayer problems - July 2014

[Danielcoz]

I know BBC iPlayer has had problems this weekend but does Sony know when the problem will be rectified for Sony smart TVs?

[Helmutk]

Done. (several times). Still the same. 

'Cannot load programme - This is a temporary problem. Please try again later.'

[Anonymous]

Hi there

I know you said about rebooting the TV - do you mean Factory Reset?  If not, try doing that?

Also, what version firmware are you running?  I understand there might have been an update just recently?

http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-tvhc/bravia-kdlw-firmware-update-v2193/KDL-50W...

Cheers

[Helmutk]

it is the latest firmware, have checked. Will try the factory reset tomorrow. 

[Helmutk]

Factory reset has sorted it, thanks. 

[frmitch42]

I realised ove the past few days that my Sony TV (KDL-40EX503) could no longer connect to Iplayer. I was getting "temporary failure to connect to the server.. Please try again". After a bit of research I discovered that this is a known issue and that a firmware update was issued in June to deal with this. http://www.sony.co.uk/support/en/content/cnt-hn/prd-tvhc/improve-the-BBC-iPlayer-performance. I had to download the firmware and install it from a USB stick since my TV refused to auto update to the new firmware via its own internet connection.
This cured the problem, I can now load Iplayer no problem, and play the content.

The downside is that the version of Iplayer it installed will not play HD content. I checked the FAQ's on the Iplayer app and it clearly states it will not play HD. I have a high speed internet connection, so that is not the issue here. Can someone at Sony please explain why I'm given a version of Iplayer that will not play HD when I paid a considerable sum of money for a Sony HD Smart TV, on which I intended to watch in HD ?

[Anonymous]

Hi there

Unfortunately I think your question would be better aimed at the BBC, as its the BBC the controls and develops the application - whereas Sony's responsibility it to ensure it displays.

The Link I have to contact BBC regarding iPlayer is below, but for some reason, it wont load for me at the moment.

https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage

Cheers

EDIT: Thought I'd just mention that the BBC has over 1,200 versions of its iPlayer (a rediculous amount !!) 

[frmitch42]

Thank you Quinnicus for your reply. Actually just after I posted, I discovered another thread in one of the recommended links below ,( BBC iPlayer Issues 2014 (MASTER THREAD) )

which discusses the consequences of the firmware update, and I discovered I am not alone in finding problems choosing higher quality downloads, others have the same issue, but they came to the conclusion that lengthier programmes over 3 hours had this issue, but not shorter ones. I need to check this out in more detail, meanwhile thank you for the link to the BBC.

[Anonymous]

Your Welcome

I remember that conversation now, in regards to the length of the BBC program, and it was never resolved.  Hard to know whos resposibility it is to be honest, its a BBC application, but could be a limitation of the TV as well, so....

Edit, there is a break-away thread now - if you can post in their - Ill forward it onto Sony Support.

http://community.sony.co.uk/t5/televisions/kdl-40cx523-amp-long-programmes-on-iplayer/m-p/1716831