UK consumer law applies, albeit with decreasing effect year by year, for up to six years.
It seems to me that if you buy a TV, which was launched with an advertised service on a certain date in 2013, you should have a reasonable expectation that that service will last until at least the same date in 2019.
A couple of reasonable provisos perhaps; the TV launch date, not your purchase date. And a service that is continuing on other devices, not one where the service supplier has failed completely.
Though I do think the law might not require either proviso.
But the basic message needs to be, for Amazon, the BBC, Netflix and so on, that when they put a service on a device, they are in for the long haul, and are accepting an obligation to support that service, on that device, for at least six years.
Thus the BBC iPlayer being discontinued on 2010 Bravias is reasonable, just; but Amazon being discontinued on 2013 sets is not, and gives the owner of such a set exactly the same rights that they would have if their set went faulty at this time.
Not a full refund, perhaps, given the use the set has had, but I would be asking for 50% of the purchase price back when returning the set.
Bit of a blunt instrument, alas, as you have to seek redress from the retailer, who will then seek redress from the TV manufacturer, who will finally (perhaps) complain to the app provider, so Amazon themselves would be somewhat well insulated from your ire.
But a message would be being sent......
Anybody want to be the test case?
YouView Superuser, but not an employee of YouView, nor retained by them for this purpose. It's purely me speaking
