Well, if the phone only has normal defect rates, I would say it is customer's responsibility to check clearly before bring aboard. However, in this event, Sony is the only one which is repsonsible for their faulty screen. Whatever excuses are just letting customers down and destroy Sony's goodwill. Sony admitted its their fault, which is good, but what their policy is just crap.
They use outsource company to take care the customer service, so they cannot guarantee the quality of customer service.
They promised for replacement of the faulty screen, but they don't have enough repair parts. The consequence is that all of us who bought a brand NEW phone has to wait for REPAIR service for more than 2 weeks. So what is the purpose of buying a NEW phone? The most ridiculous thing is Sony announced there are only limited amount of Xperia s be affected, so why do they bother for just calling back and replacing a new one for us?
Sony always emphasizes warranty is only valid in the local regions. Okay, I know that not every company provides international warranty, but I only agree if the product is in good condition especially for such large company. In this ridiculous case, I think Sony should launch some emergency policy but not to stick with the stupid standard policy.
