Xperia S stuck in infinite reboot loop after update to ICS - help needed

[Turky]

Hello!

I've bought my XperiaS maybe a month a go,worked fine on GingerBread.I've updated it quickly to ICS when it came avaliable for my country (maybe a week ago) and all hell broke loose -.-

First - memory usage was insane even though i had maybe 2-3 apps (teamviewer and something else).It didnt bother me actually since it worked fine

Second - after couple of days walkman started to crash,fixed itself somehow (?!?!?!)

Third - now it's stuck in loop.

As far as i can remember my battery got drained and i didn't put it to recharge immidiately cause i didnt have my charger with me.

Came home,put it to charge and let it rest for a while...when i tried to start it (XperiaS) after chargin' it just got in loop and wont do (to excuse me) SHIT - just turns off and on all the time.

Since it's weekend and everything is dead (operater doesnt work and if it would they are prolly not educated to help me) i'm putting my mobile phone issue in your very hands.

Thnx for help in advance,sincerely yours Zvonimir.

***NOTE - the phone wasn't rooted or anything since i dont need it,works fine on basic software.

[Turky]

Sorry to spam but i've already tried the NET update and PcCompanion but logicaly since i can't connect it to PC (it just restarts and there's no time to connect) i dont know what else to do.

Also tried hard reset (power button and volume up).

[Francis]

Hello Turky

As a first step lets do a Software repair, but just to be sure charge the phone for 2 to 3 hours before doing this.

here are the steps:

Run PC companion

Turn the phone off and disconnect it from the computer

1. No matter what the program says do not connect the phone until you complete step 9

2. In the welcome screen if asked click on start, Next you will be shown what media go offers, click on "next" then you will see a presentation on what support zone offers, click on "Finish"

3. In the next section from "support zone" and "media go" new select "support zone"  and click on start.

4. On the next page select "Software update" and click on "start"

At this point if you get an error stating that "unable to install update components" or "server is bussy" Please proceed to step 12

5. The program will say that there is no phone connected and will ask you to connect but disregard that and instead choose the option to "repair Phone".(the program will issue you a warning on the content that you will lose during the update)

6. Choose the option to continue.

7. After that, the program will download the necessary information (5 to 6 minutes) and it will present you with a list of phones.

8. Choose the phone from the list (close to the bottom of the list)  click on the icon for the phone and then click on "next"

then you will see a new section telling you how to connect the phone. (don't connect it yet)

At this point the phone must be off and disconnected from the PC.

9. Connect the cable to the PC not to the phone,Connect the cable to the phone following the instructions on screen. you should next se a message like this "the update of your phone has started..." (in some cases a message of  "Installing drivers" will appear before the message of "the update of your phone has started..."  is shown.)

10. If you failed to follow the steps correctly the phone will turn on, If this happens disconnect the phone from the cable, turn it off and repeat from step 9).

11. If the PC Companion proceeds correctly with the update wait for it to finish and follow the instructions on screen.

Dear customer,

12. If "unable to install update components"

1. Close Pc companion

2. Install Java from: http://www.java.com

3. start Pc companion again and try to do the software unlock process once more.

hope this helps

Francis.

[Francis · Accepted solution]

Oh almost forgot: Hold the power button and the volume up button to reset the phone.(10 seconds) this will shut off the unit.

Francis

[Turky]

Thnx for the info about support zone repair thingy (without connecting) - i'm in process of updating at the moment (after pwr button + volume down).

Will check back with more info if it was succesfull

EDIT :

Repaired,working flawleslly and restored to previous state :smileygrin:

Thank you very much!

[Francis]

No problem!, always glad to help.

Have a good rest of your weekend.

Francis.

[4lphabeat]

didn't work, tried many times, always successful but all in vain still the same Sony-XPERIA screen blackout--Sony-XPERIA screen blackout--Sony-XPERIA screen blackout a restart loop!! please help!!

[goldie14]

my phone is in the same situation now ! it's the xperia p not xperia s ! i want to know if the data such as contacts and images were saved !!! please let me know that before I procceed to the repair ! thanks in advance !!!

[ccderek]

Dear Sir:

   My phone got the same problem as yours. I also want to confirm whether I will lost all my stored data after perform this kind of software repair? Did you already have the answer from SONY? I didn't see the response. 

[Pria]

Try removing your SIM card. and restart it. Hope it helps