Xperia S can't play&record any video properly

[phanylaline]

Hey all!

This is my first topic, I hope I'm writing to the right place!

I have Sony Xperia S and got some issues with it.

When I want to play a video (from facebook, youtube etc.), the video starts playing and in 5-6 seconds it closes itself and starts again from the same second or from the beginning. It happens all the time when I want to watch something, every 5 or 6 seconds (didn't count it exactly) it closes and reopens the video again. Imagine if I'm trying to watch a 10 min. video... 

Also I have the same issue for my camera. When I open it, in 5 or 6 seconds a black screen appears for 1 sec. Then the camera turns to normal. If I start recording a video before the blackout it cuts my video and I have to start recording again. So I can't record any video more than 5 seconds...

Does anyone has any idea about this issue? I've been googleing it for weeks but couldn't find any answer anywhere!

Thanks for the help!

[Thommo · Accepted solution]

A strange one but on this occasion I think you would be best to perform a system repair as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[phanylaline]

Thanks a lot for the answer!

I will try this asap! But I also can't connect my device to computer with my USB cable. I don't know why but it only charges the phone, can't connect to PC Companion.

I wish there was a sd card slot in our phones, without it it's nearly impossible to transfer my media to pc. USB connector is also so slow to transfer all my media files which is more than gigabytes...

I'll write the result right after I fix the USB connect issue

Thanks!

[Thommo]

Repairing your device does not require your phone to be switched on so you may find the repair works and may also fix the connection issue you have mentioned

[phanylaline]

Thanks a lot! Your solution has have fixed the issue!

Now i can record and play anyway i want, thanks!