Xperia Neo V getting restarted frequently automatically.

[#1]

I purchased the new Xperia Neo V last Saturday only. As soon as I came home and started using the phone it started rebooting every now and then. I searched on internet and found that many people are facing the same issue with the same model. On Sony Ericsson forum they recommended to go for a factory reset and software upgrade. I tried both the things but it is exhibiting same behavior.

It doesn't reset when you're working on it but as soon as it goes in standby mode and I try to make it alive by pressing the Home key it restarts. I also observed restart issue while receiving calls.

At times, it resets itself continuously, when I keep it idle. The device screen gets dark then after some time the device splash screen reappears (the graphics that it shows while turning it on), then again a while it goes into standby mode and again the same cycle. I've noticed it resetting itself like this for more than 10 times at a go.

Earlier the phone had s/w ver 4.0.1.A.0.283 after updating it became 4.0.2.A.0.42

I've seen on net that many people had experienced this issue with other Xperia models. Did sony not learn from its earlier mistakes? You might not have the idea how bad impression you guys are creating in the market. Just search on the net and you'll come across thousands of people being harassed after trusting Sony. I've been a Sony fan because my last SE phone W700i is still performing its duty without letting me down. That was the only reason I trusted again Sony this time.

I urge you not to play with sentiments of people, at least if you are aware of the cause of this problem, communicate it to your users properly and provide a proper solution at the earliest.

The most annoying this is when I talked with the customer care cell, they said they have not heard about this issue. It seems that customer care guys are not aware and updated on the issues being discussed on SE forums. Amazing and strange...!!

Guys please help me if anyone of you had same issue and resolved it successfully.

[#2]

Well, the store did not have a red Xperia, I shifted to a LG Optimus Black. Hope that works out. I therefore cannot comment any further in this issue, just that Sony lost a customer

[#3]

Ive got the same issue. The only thing is that once it starts restarting. It dosent stop for atleast 2 - 3 hours and i have to remove the batterey for a day just to make sure the phone dosent dies off coz of restarting.

[#4]

Get it replaced ASAP. There is no other known solution for this issue. One more thing in case if the retailer or service center is not providing you the support, call at Sony's toll free number 1800-3000-2800 and log the complaint. Alternatively you can write a mail to them at questions.in@sonyericsson.com In my case they were very cooperative and acted immediately.

[#5]

They are only willing to replace a new mother board for me.

I want to complain.

Please suggest me all the ways to file the complain.

I stay at Singapore.

Thanks.

Kenny

[#6]

Can't you complain in some Consumer court in Singapore? In India we can do this and this is usually just and transparent.

[#7]

Where has Martha gone anyways? Because frankly, I agree: Sony Ericsson should realise this is a large scale issue and should be addressed, we shouldn't have to spend money on a premium priced phone and expect such a problem, even my old 50 dollar phone didn't have so many problems. 😕

[#8]

My Neo V have the same problem,, reboot and reboot and reboot !!!!And service center just say "we will upgrade software to your phone" again and again, but it's not  real solve.I want to the real solve.  So,why I don't use another brand.right?  I really lose faith with SE customer care

[#9]

So why is everybody ignoring the snuffbox's post? Xyzee even suggested it solved it for him and nobody else is commenting on it? If it doesn't solve it for you than say so...so everyone can rule that one out.

[#10]

Inserting a paper never solve my problem at all.....

It does not work !!

Thanks.

[#11]

Replacement is the only solution I've seen. Although I found one unfortunate person on one of the forum whose replaced device was also faulty. All the people struggling with the issue must log their complaints to Sony's toll free number. At least they will come to know the severity of the problem.