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Xperia Active dead after 4 months

SOLVED
Liam3797
Visitor

Xperia Active dead after 4 months

My Sony Ericsson Xperia Active will not seem to do anything. I was using it with no problems then locked it, the phone was in my hand for only about minute but when I tried to unlock it the screen was blank and there was no sound. I replaced the battery but when trying to turn the phone on it will vibrate (only once after each time the battery has been re-inserted) and do nothing else. I thought it was a hardware problem (broken display) but when plugging it into my computer, Sony Bridge for Mac 3.0.1 comes up with an error saying it can not connect to the phone so I don't know whether it is a software or harware problem. I selected 'repair phone' but after it had apparently been 'Successfully Repaired' nothing had changed. The only thing that seems to work is the battery charging LED (from red to green).

1 ACCEPTED SOLUTION

Accepted Solutions
Johan
Master

In that case I suggest that you contact your local support team to have your phone examined and fixed at an repair center.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

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2 REPLIES 2
Johan
Master

In that case I suggest that you contact your local support team to have your phone examined and fixed at an repair center.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

IvaDan
Visitor

Hi Liam, I have the same exact problem but my phone is no longer under warranty. Have you been able to solve the issue?