Walkman not working

[KamalGoyal]

Hi,

There some problem with walkman.

whenever I open it a error msg populates " Unfortunately, Download music info has stopped."

So I am using google play for music.

Any suggestions.

[Uliwooly]

Settings > apps > all > walkman > clear cache > restart your phone > check again 

[KamalGoyal]

I have already done that clear cache/data option but still its not working.

[Uliwooly]

Do you have any taskiller or antivirus? have you disable any app?

[KamalGoyal]

No I dont have any app of this type.

I dont think I have disabled any app. if you can tell me any specific app.

[Hampus]

You should have an application which is called "Download music info" try to clear data for this one.

Settings > Apps > The tab "All" > Download music info > Clear data.

[KamalGoyal]

there is no data available to clear.

[Hampus · Accepted solution]

Unfortunately it sounds like that you need to repair the software on your device via Update Service:
www.sonymobile.com/global-en/tools/update-service/