virus infection

[ulises14]

Hi. A window showed up on my screen saying there´s a "terrible" virus infection and that I shouldn´t close that window. Also says: "follow the instructions to repair the phone" Could someone please explain me which instructions are those?

Thanks!

[Thommo · Accepted solution]

Don't do anything - Back up your phone and perform a system repair - This my area of expertise, When I say backup don't use Pc Companion just connect it to a Pc and transfer your files, If you have an SD card in your phone then remove it and run a virus scan on it from your Pc's anti virus

To perform a system repair - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[ulises14]

Sorry I forgot to mention my phone is a Xperia U ST25i

[ulises14]

thanks it seemed to work!