Unable to access contacts or make calls

[LongPonds]

Hello, actually a problem with wife's phone. She is unable to access her contacts - says this is unavailable - or make calls. She can receive calls.

I'd love to know what to do as I'm having to listen to her complaining....:smileycry:

Thanks

[Thommo]

Try opening Settings then Apps and swipe to all then locate and open Contacts and tap on force stop then try uninstall updates or clear cache or both and do the same for Contact storage - Don't tap Clear data as this may erase your contacts then reboot and test

[LongPonds]

No luck so far. Wife says she has tried what Thommo suggested and no joy.

Was sent this advice from Sony:

We would suggest that you try to perform a repair of the software using PC Companion. If the issue is related to a problem with your software this will be repaired and your handset will work as intended. To do this, you will need to install PC Companion from the Sony Xperia website. Please follow the steps below to do this:

1. Go to www.sonymobile.com
2. Select Support
3. Choose your handset from the drop down list
4. Select "View All Software Updates"
5. Download for PC
6. Check the requirements and then "Download PC Companion"

To then perform a repair on your handsets software, please follow the steps below:

1. Open PC Companion
2. Start 'Support Zone'
3. Select Phone Software Updates
4. At this point a pop up will appear on screen asking you to connect your handset while powered on, as the software repair needs the handset to be switched off please ignore these connection instructions and click on the blue link which states "Repair Phone”
5. Some on screen steps will now appear for you to follow. Please also connect the handset when you are prompted to do so.
6. When you are asked to connect the handset (still with the phone powered off) please press and hold the key stated on screen for 30 seconds before connecting the handset and keep it held down as you connect
7. The repair process should now begin.

Please ensure your handset is not connected to your PC when performing the above as you will be instructed to connect your handset once you have followed the above steps. Your handset must also remain powered off at all times.

Please note it may be the case that user data is lost during this upgrade. We therefore recommend backing up any data to your SIM card, Memory Stick, or PC before upgrading.

Please be aware that if an update to a later version of Android has become available for your Sony Ericsson Xperia handset the new version may be installed. If this is the case you may notice some differences in the functionality of your handset when updating. All information regarding these changes can be viewed on the following link. We would recommend reading through this before updating.

www.sonymobile.com/software

She is reluctant to try due to issue with potential data loss

[Jake-SonyXperia · Accepted solution]

Hi LongPonds,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Why don't you try performing a backup on the handset using PC Companion first, after this is done then try the software repair on the device and then restore the content to the device.

In PC Companion simply scroll to the right and choose Backup & restore and perform the backup.

I hope this helps.

[LongPonds]

Thank you both. All working fine now

[Jake-SonyXperia]

That's great news. I hope all goes well for the future :).

[whaler13]

cannot open contacts

[gregoryopera]

@LongPonds wrote:
I'd love to know what to do as I'm having to listen to her complaining....:smileycry:

Made me laugh, love it!

Greg carefully looks over his should to make sure the wife isn't watching...

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@whaler13 wrote:

cannot open contacts

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Are you seeing any sort of error message, @whaler13?