Touchscreen problem

[SDB]

Had my phone nearly two years now... Suddenly the top part if the touchscreen isn't responding. I have a pattern lock on my phone and can't access it. I have photographs I don't want to lose if I plug it into laptop via a cable will I be able to back everything up? Also does this sound like a hardware or software problem? I'm a techno phone so please treat me gently!! Tia for help x

[Uliwooly]

Sorry to hear that but you won't be able to access the pictures in the Internal Storage unless you unlock the phone

[Uliwooly]

If its a hardware issue, I suggest that you DIY, replace the screen and you should be able to retrieve your photos

[SDB]

I can just about change a lightbulb - so perhaps I will take it to a shop for a new screen Had my moneys worth out the phone ( which I loved) but really don't want to lose pictures! Was my daughters 1st birthday today!!

[Uliwooly · Accepted solution]

Its not so hard to replace the screen, but before you take it in, make sure that you tell them not to factory reset your phone at all