The phone crashing

[Erimus28]

Hi Hope you can help, My xperia go has started to experience some problems with crashing and slow running over the last 2 weeks. Its running Android 4.1.2 and I am based in the UK, i have checked for software updates and there are none due.  

The problems seem to have been with contacts and other apps becoming unresponsive, there is plenty of memory on the phone both internal and SD card. Essentially the phone freezes and I have to wait or try to turn it off which is sometimes successful sometimes not. The problem happened 5 times yesterday.

I love the phone and really want to try and get it working properly again, any advice woudl be greatfully received.   

Thanks 

Aaron

[_alexdon_ · Accepted solution]

Have you tried force restart(power button+vol up until the phone vibrates)?If still not working,repair phone software with sony update service.

[Erimus28]

Thanks AlexDon, 

I hadn't realised that was the process for a forced restart, as i accidentally did that yesterday in frustration. Problem still there. I will try your other suggestion. Aaron    

[_alexdon_]

Keep us updated.

[Erimus28]

Hi alexdon, I did a complete restore last night, took a while but so far so good the phone is behaving itself. Thanks for the advice and merry Christmas. Aaron  

[_alexdon_]

Merry Christmas to you too,you are welcome.

[willsy322]

Been having this problem myself. Have done a repair on operating system etc and it worked for a little while but now is locking up again after about a week or 2...

[Erimus28]

Yeah sadly mine is doing the same again too. I was wondering if one of the apps is causing the problem, I am also getting messages asking me if I want to wait for the app or force close it. It's not as ad as originally but still pretty frustrating and the battery life seems to down too. Hmmm any ideas?

[_alexdon_]

You might consider taking the phone to sony service.

[Erimus28]

Excuse my ignorance how do I access the sony service?
Thanks
Aaron