T2 ultra dual Home screen not working

[MarinaAK]

Sometimes phone showing message that Home screen not responding and phone turns off up to 4-5 times by itself until it stops turning off itself and starts working normal, i can do nothing at this moment... What can i do? 

Also sometimes it's hanging and i can't restart it otherwise than with off button beside sim cards. 

Please help.

[Emil]

Hi @MarinaAK,

I'm sorry to hear this. I recommend that you reboot your device to safe mode to see if this behavior is caused by one your downloaded apps as these will be temporarily disabled in this mode.

I also recommend that you try and reset your home screen application. Note that this will completely reset how your home screen looks. You can take a screenshot of your home screen before you reset to help you restore it, to do this press and hold down volume down + on/off key.

To reset your home screen go to; Settings > Apps > All > Xperia Home > Clear data > Ok. Then it is recommended that you restart your device.

Let me know how it goes.