Sony Xperia S not switching on

[kia]

Hi everyone this is my first post,

my phone will not switch on,here is what I have tried so far,1-charging it overnight,2-holding on +vol up, it sometimes vibrates once then 3 times fast,but nothing on screen,3- fitted new battery(same result) 4- connected to laptop it is not recognized,I would be grateful for any help with this,as have family pics and vids on it,

many thanks

[Thommo]

2 Options

1. Run a repair using either PCC or SUS found here http://www.sonymobile.com/global-en/tools/update-service/

2. Download a .ftf file and using Flashtools manually flash your phone - A good guide for doing this can be found here http://www.xperiablog.net/2013/05/30/install-jelly-bean-to-your-xperia-s-using-flashtool-tutorial/ and a list of firmware can be found in various places 1 been XDA here http://forum.xda-developers.com/showthread.php?t=1599303 and Xperia Blog here http://www.xperiablog.net/forum/resources/categories/xperia-s.19/

[kia]

Thanks for that Thommo,downloaded as stated,followed instructions,still can't find phone/software,I have red LED in top left corner when plugged into laptop or charger,it stays on for about 2 mins then blank?

[Thommo]

For the repair to work you need to hold volume up and power button untill you feel 3 vibrations 1 after the other not 1 on it's own, 3 will come soon after then after running the program you will be asked at some point to hold volume down then connect your phone, This enters the phone into Flashmode and should if the driver is installed begin the repair

[kia]

Does it matter if sim is in or out?

[Thommo]

No not at all - What the program will do is read the customization number to install or re-installed the correct region firmware

[kia]

Thanks Thommo, that worked, downloaded,but I still can't see anything (blank screen)

[Thommo]

Strange!! - It may be a case of now as you say the repair worked that it needs a good charge or you may need to force shutdown then restart (Volume up and power untill you feel 3 vibrations)

If that still doesn't work then it sounds like it will need to go to a Sony repair centre

You can contact Sony about this here http://www.sonymobile.com/global-en/support/contact-us/ simply select your country and options will hopefully appear for you

[kia]

Thommo many thanks for your excellent guidance,I will let you know how I get on,again many thanks.

[kia]

hi.just an update.sent handset to network provider for repair,with a note to try and save my pics and vids.after a few days a new handset arrived,but sad to say no pics.a well,got a new phone(under warranty)so happy with that.