Sony Live with Walkman (WT19i) not Starting

[Sulaimantaji]

Hi,

Apologies in advance if this issue has been raised earlier as well.

My current phone (Live with Walkman WT19i) was switched off yesterday on its own. When I tried turning on, it does not start. It starts with a black screen, and then shows the "Sony Ericsson" logo for a few seconds. After this the screen goes black once again and displays "Sony Ericsson". This cycle keeps repeating itself.

I have removed the battery, the SIM card and memory card as well. Same issue even if I try to start the phone without SIM and memory card. Tried to hold Volume button with power on button for 5 seconds, along with other combinations of physical buttons but to no avail.

Let me know if there is a way to start the phone without saying goodbye to the data.If not, please tell me a way to turn the thing on.

Thanks.

[Alexander1 · Accepted solution]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear about your phone. I suggest that you try to repair the phone software using PC Companion: 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > click on the blue highlight (Repair my phone/tablet). Do this without the phone connected. Follow the instructions on screen to perform the repair.

Unfortunately, this resets the phone memory. 

[Sulaimantaji]

Hi,

I tried doing this on a MAC device. I installed Sony Bridge. I went to Xperia menu, clicked on Repair. After the initial screen ("please check battery", etc), I clicked on continue. It says "Unable to initialise", and then freezes. I tried it with and without connecting the phone via USB.

Please help.

[Alexander1]

That strange. Have you tried to uninstall Bridge for Mac and download it again? 

If the behavior persists, I would suggest that you try on another computer. 

[smit96]

my sony live with walkman is facing the restart loop problem i installed update service it says it worrked till 1 july 2014 any other methods? to start my phone