screen and LED light dont turn off in calls(xperia Sp)

[mherekomhe]

Hi,

i have a problem that , in the past when i call somebody and near the phone from my face the screen and LED light disappear have a problem that , in the past when i call somebody and near the phone from my face the screen and LED light turn off,

But now that not happen the screen and LED light dont turn off in calls.

plz help me.

[Uliwooly]

there might be something covering the proximity sensor or an app acting up, repair your phone with SUS or PCC

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[mherekomhe]

in fact , i bought a new protector screen but i cut the part which cover sensor and Microphone and when i see proximity sensor in testing services i found it OFF

 i check PPC now and i will reply

thanks

[mherekomhe]

I check PPC but the same problem

PLZ help me

[Uliwooly]

Are you certain that you are not covering the sensor (its next to the ear speaker)

[santam1 · Accepted solution]

Proximity Sensor Detects Proximity at a maximum point of 2 Cm (approx) as mentioned by uliwooly are you sure the sensors are not covered by the screen protector ?

Check the picture below..

 

Those two black point beside the ear piece are the proximity sensors...

[mherekomhe]

i will try to remove my protector screen and reply

thank

[mherekomhe]

Thanks
I remove a part of protector screen and it work again
Thank you

[santam1]

Glad to hear it working....:smileysmileywink: