process stop when starting

[Hator]

Hello,
I have a problem with my phone. when I start it a pop say that the android.process.acore has stopped.
Don't know why, it's happen since the beginning.
Somebody can help me?

[_alexdon_]

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Hator]

Do you think if I save my xperia on my computer, repair it and restore my saving inside, it will save the error. I won't loose to many data.

[_alexdon_]

Yes,backup first what you can and perform the repair.It should help (it does in many cases).

[Hator]

Hi,
I finally try your solution and it's come back. Don't understand why. I saved, repair my phone and restore and the message is still here

[Thommo]

What 3rd party apps have you installed as this is quite common with all make, model and firmware versions and is linked to corrupted apps like 3rd party backup apps

[Hator]

Euh, can you explain what is the 3rd party apps. I'm not sure I understand what you mean.

[Thommo]

Play store or apps that you have installed via your file manager app

[pangeranpas]

here the alternative way :

- instal this cache cleaner app (http://play.google.com/store/apps/details?id=com.piriform.ccleaner)

- then open it

- analyse and clear cacher

- reboot and see how it works

[Hator]

Hi, thanks for help
I just try it and still here