no keyboard funtion and navigation issuse whilest in a call

[Pardzz]

i have noticed on my Xperia SP when i am in a call i would like to use my phone or type a text to someone while i talk to another person on the phone to me but it wont let me do that but i have noticed other people can do that why can i do that, help me please...???:smileysad:

[_alexdon_]

Do you have task killers?Check how it is in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[Alexander1]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Could you please elaborate a bit? Is it only the keyboard that doesn't work or can't you move around in the phone at all? 

[Danial-mach1]

simply push home button and you must go to home screen then you can do what you want

[Pardzz]

When I'm in a call I can't use my back key and keyboard but I got a Xperia Z1 now and I'm running 4.4.2 kitkat and the issue has come again

[Pardzz · Accepted solution]

I found the solution its the "Smart Key" app uninstall it, it stops your keyboard from working when in a call and the bsvk button won't work and it also messes up your widgets on your lock screen uninstall Smart Key

[Lucinda1]

When I am on a call (either on speaker phone or headset) and need to use the keyboard (to unlock my phone, type a message or email etc) the keyboard does not pop up as per normal.

Once the phone call is over it reappears like normal.