MY SP camera blurred

[mherekomhe]

i had xperia SP since 1 year ,it work well and i haven't any problem with it ,

but suddenly the camera's phone become blurred and the pictures not clear ,

i made factory rest , and clean the lens  ,but the camera still blurred .

plz help me .

[_alexdon_]

Perform a software repair:

http://www.sonymobile.com/gb/tools/pc-companion/

[mherekomhe]

thanks , i will try it now

[mherekomhe]

it is unusful , it said that your alrady have the latest  software 

[_alexdon_]

You have to perform a software repair using PC companion.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

[mherekomhe]

what is the important of these steps , i made factory date rest and i doesn't solve my problem ??

[_alexdon_]

A software repair is different,it is like a factory settings reset but with a clean install of the firmware.

[mherekomhe]

it safe or not ??

and i don't understand your steps, can you expanle it again ?? plz

[_alexdon_]

Open PC companion->go to support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

[mherekomhe]

ok i will try and back , and I'm sorry for your trouble but i am a beginner