Headphones mode stuck in Xperia T2 Ultra

[MrPostcard]

My brand new Sony Xperia T2 ultra has been stuck in headphone mode. Restarting and updating did not fix the problem, contact is clear of dirt. Cannot make phone calls (unless in speaker mode) or use the speakers for music. No sound in apps. What can I do?

[Jake-SonyXperia]

Hi MrPostcard,

Welcome to the community,

Can you please boot to Safemode and let us know if the headphone symbol goes away?

Safemode instructions

[Uliwooly]

Settings, apps, all, smartconnect, clear data, restart your phone

[MrPostcard]

there is no symbol. Software update seemed to fix the problem

[Jake-SonyXperia]

Glad to hear it. I hope you have no further issues

[Mqsr]

Have the same problem on lollipop 5.0.2

[Uliwooly]

@Mqsr

Have you tried the steps on this thread?

[Mqsr]

Yes , nothing works ! Even after i updated the lollipop to 5.1 and no headphone symbol ,, i now use sound about to fix the problem and it works but cant use headphone anymore please help

[ttran88]

My Xperia T2 Ultra is a few days old and it's too stuck in headphone mode with no sound what so ever. I'm on Android 5.1.1. Please help have tried safe mode and clear data in smart connect.

[motaki]

i have same problem but i clear all data and restart and still problem here I can not hear anything help please