Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

[david-simons]

Update June 5th 2012: I ended up using Enhanced Email (http://enhancedemail.net/viewforum.php?f=34), which actually is much nicer than the stock email client, and works like a charm with my Exchange and IMAP servers, and nicely integrates into the Android Calendar and Contacts. For $9.99, in Google or Amazon store, I recommend this as a satisfactory solution!

Update June 1st 2012: This issue is NOT resolved. Upgrading to 4.0.4 did not solve this issue (for me).

Update May 5th 2012: This issue is NOT resolved, and still bugging multiple clients. A "Repair phone" (ie. reinstall ICS via Sony PC Companion) action did NOT resolve this issue!

Happily upgraded my Sony-Ericsson Arc S to Android 4.0.3 yesterday.

But:

When using the stock email/calendar/contacts client 4.0.1 to connect to my corporate Exchange account (Office 365), I get stuck after a succesful account set-up, during sychonization. Exchange Services is vesion 4.1.

The email client hangs on "Waiting for sync / Syncing" endlessly, despite all my attempts

Symptoms:

- Account set-up correctly, as the Exchange server reports a succesful phone connection, but no succesful sync completion

- Another account, with IMAP, works flawlessly

- Using RoadSync 3rd party client also works flawlessly

- Accepted security policy from Exchange server

- Enabled auto-synchronization for the Corporate account, for Calendar, Contacts, and Email. "Sync now" gives _no_ error.

Welcome any help! (just don't tell me to reset my phone)

David

Message was edited by: david-simons

[#2]

I had similar issue, seems it was working when i upgraded to ICS, but after I did a reset (as I had a rebooting issue) I can not set up a exchange account.

Tried following and it seems to be working (at lease for me).

Create a PIN first.

Set up a account (Please do manual set up, if you do automatic set up it won't work)

[Rock33]

Johan, can you give us an update on what you heard from the developers.  Not being able to sync with work email is an urgant issue.

Thanks in advance.

[#4]

Any news on this urgent issue, our whole office will start upgrading shortly...

[#5]

Whyr is this question assumed answered ? I went though all the posts and didnt find any solution?

Has any patch been released or explicit instructions have been provided ?

I am having same problem accessing jy corporate email which was flawlessly working before ICS update. Even though I tried re-creating a new account, it hangs "waiting for sync"

First sync:	5/3/2012 7:47 PM
Last successful sync:	Not Available
Folders synced:	0
Device name:	Not Available
Device model:	MT11i
Phone number:	Not Available
Mobile network:	Not Available
Device type:	Android
Device ID:	xxxxxxxxxxxxxxxxxxxxxx
Device IMEI:	Not Available
Device OS:	Android 4.0.3
Device language:	Not Available
User agent:	Android/4.0.3-EAS-1.3
Access state:	Access Granted
Access set by:	Global Permissions
Policy applied:	Active Sync Policy - Partially applied
Policy updated:	5/5/2012 8:11 AM
ActiveSync version:	14.1

[#6]

Whyr is this defect "assumed answered" ? I went though all the posts and didnt find any solution?

Has any patch been released or explicit instructions have been provided ?

I am having same problem accessing jy corporate email which was flawlessly working before ICS update. Even though I tried re-creating a new account, it hangs "waiting for sync"

First sync:	5/3/2012 7:47 PM
Last successful sync:	Not Available
Folders synced:	0
Device name:	Not Available
Device model:	MT11i
Phone number:	Not Available
Mobile network:	Not Available
Device type:	Android
Device ID:	xxxxxxxxxxxxxxxxxxx
Device IMEI:	Not Available
Device OS:	Android 4.0.3
Device language:	Not Available
User agent:	Android/4.0.3-EAS-1.3
Access state:	Access Granted
Access set by:	Global Permissions
Policy applied:	Active Sync Policy - Partially applied
Policy updated:	5/5/2012 8:11 AM
ActiveSync version:	14.1

[Rock33]

Yes, will someone from Sony Mobile give some sort of update??

My phone book & email is managed by the exchange server.  Now I have a phone that has no phone book and no email.

This is a serious issue.  Can you give us some update of what to expect?

[Johan]

I'm back.

Our ICS update uses the Android ICS vanilla client for Exchange sync, which means that it supports the following security policies.

PROVISION_DEVICE_PASSWORD_ENABLED Yes

PROVISION_MIN_DEVICE_PASSWORD_LENGTH Yes

PROVISION_ALPHA_DEVICE_PASSWORD_ENABLED Yes

PROVISION_MAX_INACTIVITY_TIME_DEVICE_LOCK Yes

PROVISION_MAX_DEVICE_PASSWORD_FAILED_ATTEMPTS Yes

PROVISION_DEVICE_PASSWORD_EXPIRATION Yes

PROVISION_DEVICE_PASSWORD_HISTORY Yes

PROVISION_ALLOW_CAMERA Yes

PROVISION_ALLOW_SIMPLE_DEVICE_PASSWORD No

PROVISION_ATTACHMENTS_ENABLED Yes

PROVISION_REQUIRE_DEVICE_ENCRYPTION Yes

PROVISION_REQUIRE_MANUAL_SYNC_WHEN_ROAMING Yes

PROVISION_MAX_ATTACHMENT_SIZE Yes

PROVISION_MIN_DEVICE_PASSWORD_COMPLEX_CHARS Yes

PROVISION_REMOTE_WIPE Yes

PROVISION_ALLOW_STORAGE_CARD No

PROVISION_ALLOW_UNSIGNED_APPLICATIONS No

PROVISION_ALLOW_UNSIGNED_INSTALLATION_PACKAGES No

PROVISION_ALLOW_WIFI No

PROVISION_ALLOW_TEXT_MESSAGING No

PROVISION_ALLOW_POP_IMAP_EMAIL No

PROVISION_ALLOW_IRDA No

PROVISION_ALLOW_HTML_EMAIL No

PROVISION_ALLOW_BROWSER No

PROVISION_ALLOW_CONSUMER_EMAIL No

PROVISION_ALLOW_INTERNET_SHARING No

PROVISION_ALLOW_BLUETOOTH No

PROVISION_PASSWORD_RECOVERY_ENABLED No

PROVISION_DEVICE_ENCRYPTION_ENABLED No

PROVISION_REQUIRE_SIGNED_SMIME_MESSAGES No

PROVISION_REQUIRE_ENCRYPTED_SMIME_MESSAGES No

PROVISION_REQUIRE_SIGNED_SMIME_ALGORITHM No

PROVISION_REQUIRE_ENCRYPTION_SMIME_ALGORITHM No

PROVISION_ALLOW_DESKTOP_SYNC No

PROVISION_ALLOW_SMIME_ENCRYPTION_NEGOTIATION No

PROVISION_ALLOW_SMIME_SOFT_CERTS No

PROVISION_ALLOW_REMOTE_DESKTOP No

PROVISION_UNAPPROVED_IN_ROM_APPLICATION_LIST No

PROVISION_APPROVED_APPLICATION_LIST No

PROVISION_MAX_CALENDAR_AGE_FILTER No

PROVISION_MAX_EMAIL_AGE_FILTER No

PROVISION_MAX_EMAIL_HTML_BODY_TRUNCATION_SIZE No

PROVISION_MAX_EMAIL_BODY_TRUNCATION_SIZE No

I suggest that you check what policies that are set on your server and if any policies that are not listed as supported is set that most likely the reason why you get this problem. That is at least my theory, since I'm not able to re-produce the problem using supported policies.

[Rock33]

Johan,

Is it possible this is just an issue with Office 365 (as opposed to a traditional Exchange setup)?  That is one comminality betwen David Simmons and myself.

The security settings for Office365 are very simple.  I've got the most basic (and default) settings for security, so I'm not trying to force it in some strange mode.

Thoughts?

[Johan]

It seems that I might not have been clear enough about this problem. My last post about the security policies is a theory of mine which perhaps could get your sync working, but this is still being looked at by our developers and no definitive solution has been identified yet unfortunately.

I promise that I'll get back to you as soon as I have more information about this.

[Rock33]

Thanks for the update!