ECHO on TIPO Bad -

[sameerpatil1]

I have purchased Xperia Tipi single SIM on 11th of November on Diwali festival. I have started using on same day and when I was calling to few of my friends then they complain about my voice and inform they are not able to hear me Cleary and they are gating their ECHO itself on their cell phone. Initially I thought that this might be issues due to network operators.Same issues was continue more than week then done two tests

.I tried by inserting other SIM cards to my phone and then celled to same numbers –Still ECHO was thereThen I want to service center –where I have given my cell phone for investigation and they inform they will take 10 days for detail investigation. During one hour of my waiting period there were three Tipo user arrived with same complain ,out of them one got replacement as he came just after 3 days after his purchase.As a phone voice quality and cell connection as basic characteristics of any basic cell phone. Now hoe come sany haven’t captured in their testing cycle. Its very bad for user that Sony failed to provide basic smooth call connection to user.If this issues is not solved then I will file case against SONY Mobile in consumer court.

T

Sam

[sameerpatil1]

Hi Rohit

After doing complain with consumer cort i have been given as replacement.Not yet received new phone but all documentation done .

But i will say not go for sony from day onwards

T

Sam

[mahipal_sony]

Hi Sameer,

Could you please tell me how to file a complain in Consumer court. Even I am facing the same problem. Sony servicing center people are not at all responsinding and I sent my mobile two times for servicing for this ECHO Problem but I Sony was not able to repair that problem.

Please tell me the procedure for complaining in consumer court.

T

Mahipal Reddy.

[sameerpatil1]

Hi Mahi

Just do following

Go to consumer grahak manch

Give rs 5 and file your complain with saying "Faulty phone provided by Sony and not able to replace" and take CASE ID

Then on single paper write your detail complain.

Add 10 rs cort fee stamp

then at lower corner mention CASE ID which grahak manch given to you...

Then submit this copy to serivce center by seppe post with ACK

next will be taken care by cort.

T

Sam

[mahipal_sony]

Thanks sameer. definately I will do this.

[iamshital]

charge the sony for 1million rupees and make them to bow down....

[#7]

Just need to banne sony in India

[Johan]

Could you please send me your details in a PM, and will forward this for investigation.

Make a relevant topic and include the following.

Name:

Phone nr:

E-mail:

Country:

Operator:

Product(s):

IMEI nr:

Build number:

[upender_mallesh]

Hi Mahipal,

Please can you let me know the details of consumer cournt to complaint in Hyderabad as I am also having the same echo problem on my cell phone.

I also visited 2 times to sony service center and no solution till now.

Regards

Upender Reddy

[mandarjoshi75]

Hi Johan (Xperia Support),

I am also facing the echo problem on Xperia tipo (single sim) which I bought on 16/XII/12. All callers right from day one have informed me that they get echo of their own voice while talking.

Did Sony have solution on this particular problem. Please be aware that in India Sony brand image would be in a big risk as many people including me will go to consumer court. Kindly act asap if you care your Sony brand name.

BR

Mandar

[Johan · Accepted solution]

Hi all,

I just wanted to post and say that the problem has been identified and a fix for this issue will be implemented in a software update. Unfortunately I do not have any estimated time for release of this software yet.