Cheap piece of plastic has caused my warranty to fail

[#1]

Because of that cheap piece of plastic that covers the power port, my warranty is void.  It broke off my phone (as id did on my husbands).  Now AT&T wants to charge me $300 for that cheap piece of plastic. 

The real problem (and it seems to be a major problem with this phone) is that the charger in my phone is burnt out.  And I bought the phone 11 months ago.

I am not sure what type of company Ericsson is in terms of quality control and customer service, but I do know that Sony is excellent on both.  I am hoping tha there is something that you can do to help me with this.  I love my phone and want to use it, but I refuse to pay the money for something that is so cheap.  What can't the people who make phones come up with a better way to cover up the ports?

Thanks for your help and time.

Beth Cobb

[Martha- · Accepted solution]

Please call us directly at Sony Ericsson. Based on the age of the phone, it sounds like this may be covered by us directly.

1 866 766 9374

Please let me know what happens. If you need more information, send me a private message.

[uliwooly-wooly]

maybe they thought it was the USB port instead of the USB cover

[ady44]

I have this problem it has not broken of but keeps coming of for now reason and you say warranty is void if water gets in?????