Can't log into my Google account.

[#1]

Hi,

I've just had my X10 mini pro back from the Sony repair centre and it's back to factory settings.

I'm trying to get everything set up on it again but whenever I try to log into my Google account to set up emails and Android Market it says my username and password do not match.

They do match as I can log into Google on the PC with my details so I'm not sure what to do...

Hope someone can help please!

[gwhispererz]

Hi, I would suggest doing a Factory Data Reset again (yourself) and set up everything again.

[#3]

That hasn't worked unfortunately.

[gwhispererz]

Did you restore your backup prior to logging in to GMail?

[#5]

No I haven't! I didn't even realise I ought to do that!

I have a backup from whenever it was that the software upgrade took place so I'll try and restore that.

Thanks for your help!

[#6]

No, that hasn't made a difference 😕

[gwhispererz · Accepted solution]

Ok, do one last Factory Data Reset. Goto Settings>Privacy>Factory data reset.

Once you are done, reboot phone and phone should prompt you to set up GMail account when you tap Market (make sure you have a good internet connection).

One other thing, make sure GMail account and password are keyed in correctly.

Good luck.

[gwhispererz]

I understand this is frustrating .... just one last attempt before proceeding to Software Repair.

[#9]

It's still not happening for me!

[slimshaddy]

u shud make a new account..

after reset if it'll ask to create a gmail or sign in..

just click on sign in and make a new account and follow..

and then after setting up the main account..see if u can access the gmail app and the market..

and if u can then go to settings > accounts and sync

and then add new acoount..

then add ur previous account ( same which are not able to login )

and see if this helps..