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can't connect to google account

SOLVED
Not applicable

can't connect to google account

Hi i just bought my Xperia Play and wanna Sign in to my Account to get Contact list.. but its says I'm not connected to Internet.. but I'm, when I open the Browser i can surf the web even log to Gmail...

the only way it works is on Wifi..

and also i got 2nd Account with 2-step verification as my primary Google-Account and I'm not able to connect to it.. not even when i'm on Wifi..

any help ? thx

i got R800i

1 ACCEPTED SOLUTION

Accepted Solutions
slimshaddy
Hero

well ok..when i purchased my phone i also got the same error..

then i took it from where i purchased it..

he changed some settings and voila it worked..

i think it has something related to APN..

call your mobile operator..ask them to send you the internet settings..save them and see if this helps..

View solution in original post

20 REPLIES 20
gwhispererz
Champion

Hi, remove the 2-step verification and try again.

Not applicable

I got 2 Google accounts.. 1st with normal password protection and 2nd with 2-step verification..

but i can't connect neither one from them..

the 1st with normal password work but only on Wifi.. not on 3G..

the 2nd not at all

gwhispererz
Champion

Remove the 2-step verification on the 2nd account and see if both work.

Not applicable

i've done this already

now I got only the 1st Acc with password protection..it work on wiki but not on 3G..

the internet connection works.. tested in in Browser...

gwhispererz
Champion

How about removing and adding the account again (phone)?

Not applicable

also tried.. it says i've not proper data connection..

gwhispererz
Champion

In that case, either Factory Data Reset or Software Repair phone.

See if Factory Data Reset is able to resolve your issue. Goto Settings>Privacy>Factory data reset. Be aware that this will erase phone memory completely (SD Card not affected), remember to backup.

Not applicable

did factory reset

and the same:

"Can't establish a reliable data connection to the server"

slimshaddy
Hero

are you using mobile network ?