Anybody else having problems updating xperia phone?

[Robevilla]

Im tring to update using the pc companion and i don't know what im doing wrong. I wait for the instructions to pop up and unplug cable from pc then phone, count to 10 to make sure i at least get 5 seconds, connect cable back to my laptop then i hold the volume down key as if i were to turn down the volume on my phone while connecting and once my phone turns on with sony logo i let go, it goes to battery charging screen and isnt even on my computer cannot dtect my phone whats wrong? why cant pc comaion do all the work?

[Uliwooly]

there are a lot of videos on youtube on how to use Sony Update Service

http://www.youtube.com/results?search_query=sony+update+service&oq=sony+update+service&gs_l=youtube....

[Robevilla]

I just got a off a chat with one of the agents from sony and he told that windows 8 computes wont let me do it, so appearantly i wont be able to update my phone until i get the usb ports fixed on my older laptop or until sony lets pc companion or the phone update without a computer

[Uliwooly · Accepted solution]

that doesn't sound right

I think they lie to you

http://www.sonymobile.com/global-en/tools/pc-companion/

System requirements

• Internet broadband connection
• Intel® Pentium® 4, 3.6 GHz or equivalent AMD processor
• 500 MB free hard disk space
• 2 GB RAM
• 1 available USB 2.0 port and USB cable
• Microsoft® Windows XP™ SP3 (32 bit), Vista (32/64 bit) or Windows 7 (32/64 bit) or Windows 8 (32/64 bit)*

*PC Companion is not supported on Windows RT

[Robevilla]

do i need to connect it to a 2.0 port? because all the ports on my computer are all 3.0 ports and i have 4 of them

[Robevilla]

thanks for your help, i looked at the system requirements it says i need a 2.0 port and my brother has a 2.0 port on his windows 8 computer. i dont have any just 4 3.0 ports and now its working. thank you

[Uliwooly]

anytime

[Robevilla]

thanks a lot more help than from the sony agents i chatted with. They seem like they knew what i was talking about or even know how to fix the problem and they gave really slow responses. but always keep in mind to read the system requirements but i do hope sony makes it possible for me to update my phone using 3.0 ports too

[Ventsie]

I have the same problem. I am using windows 8.1 (I dont think that this is the problm , because it is the same as windows 8). I have xperia miro, and tried everything I read, but nothing seem to work for me. I tried both 2.0 and 3.0 USB port. It is very stupid that there are such problems. SHAME ON YOU, SONY!

[FerParra]

Try using diferent usb ports, it works for me. 

Remmember hold volumen down before plug in the cable. 

Regards