Anybody else having problems updating xperia phone?

[Robevilla]

Im tring to update using the pc companion and i don't know what im doing wrong. I wait for the instructions to pop up and unplug cable from pc then phone, count to 10 to make sure i at least get 5 seconds, connect cable back to my laptop then i hold the volume down key as if i were to turn down the volume on my phone while connecting and once my phone turns on with sony logo i let go, it goes to battery charging screen and isnt even on my computer cannot dtect my phone whats wrong? why cant pc comaion do all the work?

[Uliwooly]

your PC doesn't have the correct drivers

try this

uninstall PCC > re-install PCC > restart your PC > disable your firewall and antivirus > turn off your phone > press and hold volume  down > then connect the USB cable DO NOT release the volume key > keep holding the volume key > wait for your computer to download the drivers

[Uliwooly]

you can use SUS too

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

[Robevilla]

it doesnt work i reinstalled the pc companion restarted computer than ran the program, unplugged cable from phone and pc waited ten seconds connected it to cable than pc held down the volume down button the screen still went to charging battery screen nothing happend i even tried it with volume up button the only difference is that the light turned purple, instead of green. i think sony should make updating phone easier and more automatically on pc companion

[Uliwooly]

you have to press the volume key BEFORE  you connect the cable

[Robevilla]

yah thats what im doing i just tried the update service program you recommended still the same problem

[Uliwooly]

I'm certain that is your computer

google

java download and install it

[Robevilla]

thanks for the answers, i downloaded the java script to my computer i knew that i did have problems with some programs due to me not downloading the java script, appearantly the java script isnt my problem i dont think my pc is a problem either. my computer is brand new. i think its my phone im going to contact sony about this tomorrow when they open

[Robevilla]

if im doing it wrong i think a video tutorial will help if you do post tutorials, mind doing one for this phone or a phone that would act the same way?

[Uliwooly]

connect your phone to your computer while the phone is on > settings > xperia > connectivity > which usb connection mode do you have (test both)