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Wifi disabled

YokyLaw
Visitor

Wifi disabled

My phone can't reiceve Wifi because when a try to active it, it comeback disable. I try to restart my device but it don't change anything ... Please can you help me ?

6 REPLIES 6
profile.country.US.title
Qatrium
Expert

@YokyLaw

Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

YokyLaw
Visitor

I test it  but the wifi is always disable ...

profile.country.US.title
Qatrium
Expert

@YokyLaw

Then I'd suggest that you perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

Follow the steps given in blue links, and keep us updated.

YokyLaw
Visitor

It doesn't work too

profile.country.US.title
Qatrium
Expert

@YokyLaw

If performing a software repair using Xperia Companion did not solve the problem, then you need to contact your Local support and get your phone inspected by a professional.

profile.country.FI.title
coolaarne
Explorer

Do you use also a smart watch?