Stoping ads

[Pj015]

How do i turn off ads. 

[flip431]

Thanks Martin. Unfortunately I have not got that icon either - as a matter of fact I think I already tried uninstalling that or a similarly named app before I contacted you.

Philip

[Martin1]

Ok, @flip43.

And just to clarify, did you receive any kind of pop up ads while the phone was in safe mode?

[flip431]

No but they come at random times and I could not stay in safe mode for long.

Philip

[flip431]

Martin, just to make sure I went back into safe mode and after six minutes I have a message:  WAP Push  Allow the WAP Push application to receive messages sent by your network operator.

Is this relevant?

Philip

[flip431]

Further to my previous I haven't cleared that WAP Push message.

[Martin1]

I see, @flip43. I do not believe that the message regarding WAP Push is relevant to the behaviour that you are experiencing.

The fact that the ads does not appear in safe mode indicates that they are sent from an app that has been downloaded to the phone. As finding out which app is to blame can be rather tedious, The easiest thing to do to get rid of the ads is to repair the software using Xperia Companion and a computer.  Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup before proceeding with the repair.

Let me know how it goes! 

[flip431]

 Martin since Yesterday I've used two computers and two cables to try and back up. On each occasion your software fails at 9 or 10 mcategories failed. I'm beginning to lose confidence in Sony.

Philip

[Martin1]

Hi again, @flip43.

This might be caused by one of the subcategories in the backup called "Other". this category is found ynde "My Data" when you perform a backup. This category includes any third party application installed on the device that supports Backup & Restore, for example Skype, Angry Birds high score, specific settings for Facebook etc.. You might experience that the backup fails when Other is selected. Try unmarking the "Other" category and try again.

[flip431]

Martin

Thanks. I seem to have my phone re-installed, time will tell if I've rid myself of the ads that came randomly.

In the meantime, I have lost one of my screens. Is it possible to have a third, even blank? I do not refer to the google page which was never required.

Many thanks

Philip

[Martin1]

Sounds great, @flip43! 

To add another home screen, simply press and hold an empty field on your home page until the phone vibrates, swipe to the left and tap the plus-icon.

Let me know if you have any further questions!