Stoping ads

[Pj015]

How do i turn off ads. 

[Martin1]

Hi @Pj015, let me see if I can help out here! 

Could you please elaborate your question a bit? For example, Are you able to see which app the ads ar sent from and for how long have you been experiencing unwanted ads? Have you been able to reboot your phone in safe mode in order to see if the ads are produced by a downloaded app?

Please do elaborate as much as you can and I will do my best to assist you! 

[Pj015]

They are appearing via apps. 

[Martin1]

Thank you @Pj015 for your quick reply!

Have you tried clearing data for the app that is sending the ads? This will reset all settings for the app in question which might do the trick. To do this, find and tap Settings > Apps > App name > Storage > Clear data > Restart the phone.

Try this and let me know how it goes! 

[flip431]

Since I believe I have a similar problem may I add my details to this topic?

I have recently found that I receive unrequested and unwanted advertisements, mainly for games etc (which I never play) on my Sony XPERIA L1. The ads don't appear to be linked to any specific app but will typically arrive after I leave my home page and go to Whatsap or Messages or the Calendar.

I am not an experienced user and use my telephone for very basic and, I'm sure, unsophisticated purposes. Any adjustments I've made to the settings will, therefore, be by mistake..

Thank you in advance

[Martin1]

Hi @flip43,

Have you been able to detect which app in the phone that is sending the advertisements? As I mentioned earlier in the thread, the easiest way to do so is to use safe mode as this mode temporarily deactivate all downloaded apps on the phone. 

I hope that helps! 

[flip431]

Martin

It appears to be connected with the Sony News Feed, mention is made onascreen that is pushed at me regularly. It is the most annoying push. partly because it is pushed interrupting what I'm trying to do, partly because the X to cancel it doesn't appear until some seconds have elapsed and partly because hwat it's pushing is entirely irrelvant to me.  I know I'm an old git but for me at least this is primarily a phone and only secondarily a computer.

Many thanks

philip

[Martin1]

Thank you @flip43 for the quick reply! 

In that case, could you maybe try uninstalling the updates for the app? Find and tap Settings > Apps > Sony News Feed > Tap the three dots in the top right corner > Uninstall updates.

Let me know how it goes! 

[flip431]

Thanks for the suggestion. Unfortunately there is no app called Sony  News Feed. I've checked accessingthe path via both the Settings icons - from my third 'home' page and from the pages of icons reached via the apps icon (six dots). 

Philip

[Martin1]

Hi again, @flip43 

My bad, look for an app called News Suite. Go to Settings > Apps > News Suite > Tap the three dots in the top right corner > Uninstall updates.

I hope that helps!